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Program stops working when trying to print

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Level 1

1   Program stops working and kick me out of Pro Series when trying to print.

Prints only 1 page

2    Unknown error ocurred while attempting to print Error #1250

 Uninstalled program, then reinstalled, no change. Rebotted computer, tried changing default printer 

Cannot do any processing of any returns .   Please advise ASAP- NEED TO BE ABLE TO PROCESS RETURNS.

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Community Manager
Community Manager

Good Morning! 

This is a known issue and our team is looking into the root cause and solution to this. Please see https://accountants-community.intuit.com/articles/1799314-inv-25642-crashing-or-error-message-while-... for more details. 

If you would like to get updates on this issue emailed to you, please go here and fill out your Customer account number and email. 


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Community Manager
Community Manager

Good Morning! 

This is a known issue and our team is looking into the root cause and solution to this. Please see https://accountants-community.intuit.com/articles/1799314-inv-25642-crashing-or-error-message-while-... for more details. 

If you would like to get updates on this issue emailed to you, please go here and fill out your Customer account number and email. 


**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Accept as solution"

View solution in original post

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Level 2
It is happening on 64 bit machines
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Level 1
Same here. We are also encountering the problem on a windows 64 bit computer.
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Level 2
This  error is describing 32 bit machines but no one has 32 bit machines any more
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Level 1
Does anyone know when Intuit is going to correct ???
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Level 15

FWIW...you are not alone:

https://accountants-community.intuit.com/announcements/1799324

Former Chump... umm.... AllStar.
If a post answers your question, click on *Accept as solution* for future searches
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Level 15
Level 15

Gary.


Print to a PDF file,  then open the PDF outside of the tax program and print the return...that's the only workaround available at this point.


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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