i am having the same issue. I had a bunch of efiles that I sent out Thursday night and Friday morning that remained in the “sent to irs” stage for 3 days until finally yesterday they all came back as rejected that returns with the SSN have already been filed. It has to be some kind of system glitch where duplicates were sent
Hi I'm Julie the ProSeries product manager.
I agree that this is highly unusual and would like to rule out that something didn't happen in our system causing the duplicate rejects. Please reach out to me directly at firstname.lastname@example.org at your earliest convenience. Thanks
Sorry to hear that. We are working with the IRS and sending them our eifle list the day before we file. Not sure if that is working. We remain at 20-25%. We are getting our questions answered by the IRS as my partner has a direct link to someone in the fraud unit. Originally the IRS did not want us to recommend that all our clients get PINs for next year. Yesterday the IRS rep changed and did recommend.
You reach out if you have any questions on what we are doing. [email address removed]
Good luck the rest of the season. It's a lonely feeling when Pro Series and the IRS point the finger at us.