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Printing problems

robinjb10
Level 1

I am having trouble printing to a remote printer.  I have been doing this for years.  Same printer. The 2020 package is printing just symbols on all tax forms.  Does anyone know the fix for this?   Thank you.

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6 Replies 6
Brian_Christian
Employee
Employee

What type of remote printer are you sending the documents?

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robinjb10
Level 1

HP Lazer Jet Pro

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BATS Inc
Level 1

Did you ever get a resolution?

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robinjb10
Level 1

No solution.   This is very frustrating.

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BATS Inc
Level 1

Been using LogMeIn past several years to work remotely.  ProSeries 2020 printing garbage.  Past releases still print fine.  Not acceptable, any thoughts?

 

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BATS Inc
Level 1

Printer is same as prior year and is HP Laserjet 600/M601

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