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PBR Column error

Help - On my HomeBase View under the Pay-by-Refund, I have the message'Cancelled due to EF Reject' instead of 'Pending Refund from IRS/State' for a return that has been accepted by IRS/State and the bank product. Does anyone know how to fix. Spent over ten(10) hours with Intuit Support on 02/23/2021. Thanks.
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