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Pay-By-Refund Error 16 Issue - Can't find Option to Resubmit Bank Application

Level 1

I received an Error 16 Reject with one of my Pay-by-Refund clients. The return was rejected by the bank but accepted by the IRS. I can't find the option to re-submit the bank application from the Efile menu, as the instructions indicate.

How do I fix this issue? I was able to transmit many others, but this is the only one with a problem. I use Refund Advantage.

Any ideas?




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2 Replies 2
Level 1

Thanks, I reviewed this already and corrected the return. The problem is that the Resubmit Bank Application option is not appearing on the efile menu, as the instructions require. 

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