opening 2021 version

[JQ]

I cannot open 2021 version of Pro-Series, says trouble verifying. Never problem before. I am currently using 2023 and 2022 with no problems.

[Jim-from-Ohio · Accepted solution]

can you try and update 2021 from the windows start menu

[Just-Lisa-Now-]

Verifying what?  I think theres more to the message, does it say Validate Online Credentials?

[JQ]

Yes, it says:

Unable to validate your online credentials: Please try again later

[JQ]

Thank you so much, seems to have been the answer.

[Just-Lisa-Now-]

Did you find the article for correcting this?

https://accountants.intuit.com/support/en-us/help-article/login-password/unable-validate-online-cred...