Missing 2018 Data

[Ron957]

As of this morning (4/5/20), ProSeries 2018 will no longer allow me to add new tabs (EX: add W-2) on new or existing clients. What is causing this, and does anyone know how to fix this problem?

[Just-Lisa-Now-]

Youve already rebooted the computer since the issue began?  Anytime the program acts weird and doenst respond as expected thats my go-to move...99% of the time thats the fix as well.

[Ron957]

Yes, rebooted computer and software, but still nothing populates for additional forms...I can't even get a basic federal info sheet to populate for a new client in 2018.

[Just-Lisa-Now- · Accepted solution]

Did you recently update 2018?    Could be a corrupted update....have you tried using the REFRESH updates option in the Updates drop down menu?