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installation

KittyRae
Level 1

I'm trying to install Pro Series 2020 and get error code 1618.  What is going on?

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IRonMaN
Level 15

Have you tried rebooting your computer?

ACME Taxes, Tatoos, Tires and Turtles (I've expanded my line of products to better serve you)
Orlando
Employee
Employee

What @IRonMaN  said..

To add some color, anything in the 1600 range is a Microsoft Installer error, which is technology that our installer depends on. 1618 indicates MSI thinks another MSI installer is running.

Hopefully a restart fixes it. Unfortunately it might not - there might be some operating system level issues.  Are you getting that error before the License Agreement Page or towards the very end of the installation after you've gone through selecting all the install options?

 

IRonMaN
Level 15

@Orlando  - rebooting is the equivalent of using duct tape for home repairs. 😀

ACME Taxes, Tatoos, Tires and Turtles (I've expanded my line of products to better serve you)
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