Welcome back! Ask questions, get answers, and join our large community of tax professionals.
cancel
Showing results for 
Search instead for 
Did you mean: 

I recently downloaded an update and now it is asking for a electronic filing password before I transmit any returns. does anyone have a fix?

TM921
Level 1

electronic filing password. Where did this come from and is anyone else experience this? 

Labels (1)
0 Cheers
6 Replies 6
Just-Lisa-Now-
Level 15
Level 15
double check your firm/preparer info, did any of it disappear? There is an ERO Efiling PIN in that section.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
0 Cheers
TM921
Level 1

thanks. I will check there

0 Cheers
TM921
Level 1

I checked the ERO information and everything was correct. any other solutions?

0 Cheers
Just-Lisa-Now-
Level 15
Level 15
I saw someone mention a similar issue over in the Facebook ProSeries group, that was last week though, I dont remember seeing the outcome.

Thats the only place I can think of seeing an Efile PIN, in your preparer info, near the bottom Electronic Filing Only: ERO Practitioner PIN

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
0 Cheers
TM921
Level 1

Been with this software for over twenty five years and been on hold for over an hour trying to get help to solve this issue. 

0 Cheers
jmaccpa56
Level 1

I now have this same problem.  What was the fix?

0 Cheers