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i am having trouble starting my 2019 & prior tax programs

 i try to sign in on my 2019 & prior programs, i get a message:

"internet connection error" & would i like to sign in offline

when i try to sign in offline i get a message

"Unable to validate your online credentials
Please try again later."

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1 Comment 1
Just-Lisa-Now-
Level 15
Level 15

May all be related to the same issue, try the info here

https://accountants.intuit.com/support/en-us/help-article/login-password/unable-validate-online-cred...

Before any of that though, be sure youve updated the program, you can get to the Update option through the Windows Start button > Programs/Apps > Proseries 20XX > Update


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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