eSignature not eligible, huh?

[ggardner-next]

trying to request from a client eSignature and get error message saying specifically,

"None of the return(s) for the selected client are eligible for eSignature."

Why not? I did pre-purchase 50 signatures for the upcoming season.

[BethP]

I had the same error. It was because there were returns with the same SSN in the e-file center. Once I unmarked the one I didn't want to use, it worked fine.

[fredmond]

I took longer to find your answer than it did to execute your suggestion.  Thank you so much.