Welcome back! Ask questions, get answers, and join our large community of tax professionals.
cancel
Showing results for 
Search instead for 
Did you mean: 

Download the proseries 2020

joseflores200
Level 2

retruned error code 8861576

check your internet connection and try again .

not pro series technician helped me nor at&t technician.

should I switch to another program.

Labels (1)
0 Cheers
7 Replies 7
George4Tacks
Level 15

Before you switch software, I would first check your Anti Virus program. Disable it and try again.

Does the error happen during download, or when you try to install?

Based on my personal experience I would run screaming from AT&T, but that has a few decades of blind hatred of that company. 


ex-AllStar
Just-Lisa-Now-
Level 15
Level 15
My AT&T Uverse connection has been really bad lately. I had them send me a new modem, still drops the connection dozens of times a day...Im so sick of hassles with technology!

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
garman22
Level 12
Level 12

if your internet is spotty, then intuit cannot help. If AT&T is your provider, they "should" be the ones to help.

Orlando
Intuit Alumni

Do you get this when you attempt to download the installer (either from ProSeries Ty19 or a link from somewhere)? Or when you run the installer? If it's when you run the installer, at what point? Right away or after you select a bunch of install options?

Fsocal4
Level 1

My internet seems to be working fine.  

0 Cheers
MariaPrado
Level 1

I think we should change program, since I have several errors in the system and they are unable to fix them. They keep blaming the antivirus

0 Cheers
Orlando
Intuit Alumni

I'm sorry for the frustration. Can you detail what the errors are? In some cases it is anti-virus, but in other cases it's not or there are work arounds.

0 Cheers