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Myk-Farsight
Level 2
03-25-2021
06:41 PM
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I have a client I filed on efiled on 2/23/2021. It was accepted the same day by the IRS. They contacted me because they haven't received their refund. I opened their client file and a screen popped up saying some amounts had changed since efiled. I scrolled through them, and indeed the income as well as some of the deductions had changed. Also it stated the client had two dependents...which they don't and I didn't fill out the dependent information because they don't have any. When I went on "where is my refund" on the IRS sight it says I may have entered some of the information wrong..as in they can't find the return. I changed the refund amount to reflect both "original amounts" and new amounts, and it gives the same error. Any ideas?
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2 Comments 2
BobKamman
Level 15
03-25-2021
07:05 PM
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Identity theft.
qbteachmt
Level 15
03-25-2021
07:11 PM
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"I opened their client file and a screen popped up saying some amounts had changed since efiled"
It's a false warning.
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"Level Up" is a gaming function, not a real life function.
