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2018 1040

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Level 1

Trying to e-file a 2018 1040 with ProSeries. Won't go through because, I'm told, my software hasn't been updated. I run the update routine, but there are no new updates. Try to e-file again, no, no, my software hasn't been updated. Does anyone have any ideas?

 

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Level 15

This has been asked a ba-zillion times and I have NO clue why PS does it this way.

Look under Updates and then down to "refresh".  THAT supposedly is how to solve the issue.

Former Chump... umm.... AllStar.
If a post answers your question, click on *Accept as solution* for future searches

View solution in original post

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Level 15

This has been asked a ba-zillion times and I have NO clue why PS does it this way.

Look under Updates and then down to "refresh".  THAT supposedly is how to solve the issue.

Former Chump... umm.... AllStar.
If a post answers your question, click on *Accept as solution* for future searches

View solution in original post

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Level 12

@abctax55 wrote:

 I have NO clue why PS does it this way.

 


Because the developers are lazy and rather than actually FIXING a problem, they did this as a work-around. 

For some reason the program has a fit when it has been updated many times.  Rather than fixing the actual problem, they added the "refresh" to have it delete the old updates.

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Level 15

What a friggin' cop-out.

And "we" have to answer the same question over, and over, and over, and over....... esp. Lisa.

Former Chump... umm.... AllStar.
If a post answers your question, click on *Accept as solution* for future searches
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Level 15
Level 15

The regular update button should just do it then and avoid all the BS.


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Level 1

Thank you so much!

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Level 15
Level 15

You need to use one of these 2 methods to REFRESH updates to fix this.

refresh.png refresh2018.png


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Level 15
Level 15
On the toolbar, if you click Information >View Alerts you'll find the yellow banner alert that popped up at the top of the program several weeks ago explaining how to fix this.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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