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ProSeries FiNCen114 for Filer with > 25 accounts with No Financial Interest - Where is Customer Service?

Level 3

I am incensed. After more than 3 months trying to get this FinCen114 filed and multiple hour-long discussions with now 4+ customer service reps, STILL zero progress. No follow up email. No follow up telephone call. Just again and again the same defective internal rejection that prevents me from filing this return. Client is a fortune 500 country manager with signature authority over 33 accounts in 18 legal entities. Pro Series DEFECTIVELY rejects return - it seems - because it is looking for the number of accounts to equal the number of entities. ProSeries admitted it was their error 3 months ago. Still nothing. I absolutely hate looking for reasons each year NOT to change tax software. Despite much improvement in customer service overall, it is clear that Pro series software programmers are not subject to any reasonable standards of customer responsiveness.

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