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- Why would the Knowledge Based Authentication option in Docusign be unavailable and/or how do you fix it?
Why would the Knowledge Based Authentication option in Docusign be unavailable and/or how do you fix it?
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LLFSD
Level 1
03-06-2023
07:58 AM
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I am trying to send the 8879, etc. to a client but when I get to the page on whether to authenticate in person or KBA (which is what I want to select), that button is greyed out/unavailable. Anyone have any ideas why that may be or what I may be doing wrong/how to change that?
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