Talk to them. Maybe they have no idea what it even means. Maybe someone used to do their taxes and had a process that took care of this, and they don't know you won't be doing this. Maybe nothing changed; it's been a bad couple of years.
Thanks, I will give them a call.
You have clicked a link to a site outside of the ProConnect Community. By clicking "Continue", you will leave the Community and be taken to that site instead.