There is no Covid-19 refund. There are tax return refunds from filing taxes for 2019 or prior years, and there is an Economic Impact "stimulus" check that is an Advance against 2020 tax reporting.
For Stimulus, check with this site:
"Level Up" is a gaming function, not a real life function.
The EIP is not a refund, it is a payment, hence Economic Impact Payment. The 3911 is not appropriate. The info in Q33 should give the client the info they need, but if not browse the other Q&As https://www.irs.gov/coronavirus/economic-impact-payment-information-center#eligibility