Error with Illinois tax return submission

[efrandin]

Hello!

I received a call from a client that they have not received their refund from Illinois 1040.  We had come to find out that the tax withholding (Line 25) was never recorded from ProConnect, according the return on their IllinoisMyTax account.  Has anyone else experienced this issue?  Would we need to Amend?

[efrandin · Accepted solution]

Instructions from Support:

You would need to amend the return and correct the form, then file the return again. On the locked return that was e-filed, you would click on Return Actions from inside the return and choose Amend return.

If you amend through the original return, you will not be charged but you would need to go into the original return and amend it through the return actions on the top right.

After unlocking the return, there will be the return named ORIGINAL which is the return that was e-filed and a copy of that return that you would make the changes needed. As long as you work on the copy that was made, then you can e-file it and not be charged.

You can select in the Profile tab of the return that you are amending only the state.

In the return, you would go to Input Return > Miscellaneous Forms > Amended Return (1040-X)/Superseded > General Information and Federal (1040X) > put a 1 in 1=amending state return.