Emailed client through Intuit Link for e-file authorization. Link asked them security questions, multiple choice. Last question did not have a correct answer. Now what?

markjschoenfeld · ‎04-15-2021

Client was unable to complete eSignature e-file authorization because the question didn't have a correct answer. The questions were generated by the system so the client can't change their security questions. Not sure what to do from here.

PhoebeRoberts · ‎04-16-2021

Through DocuSign? Just void the request and re-send it. The client gets 3 tries before you're stuck paper filing.

Emailed client through Intuit Link for e-file authorization. Link asked them security questions, multiple choice. Last question did not have a correct answer. Now what?

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