Welcome back! Ask questions, get answers, and join our large community of tax professionals.
Showing results for 
Search instead for 
Did you mean: 

Transfer Clients from 2019 tp 2020

Level 1

When I click on Transfer clients from 2019 to 2020 from the 2019 Lacerte tax program, I get a message window containing the following:  w19tax.exe - Fatal Application Exit"   "Exiting Application"

After the first time I tried, I re-downloaded the latest update but got the same result.

What to I need to do?

Labels (2)
0 Cheers
2 Replies 2
Level 15

Try shutting down the computer. Wait a few minutes. Restart.

Level 1

Shutting off the computer and re-starting it after a few minutes off did not solve the problem.


0 Cheers