THIS IS REALLY, REALLY BAD

[Strongsilence-CPA]

Lacerte Users Reporting Multi-Factor Authentication Code Not Being Received

@IntuitGabi The other post about this problem says SOLVED. I can't find the solution.

@IntuitEric This failure of the MFA system shows vividly that certain customers do not need MFA.  Sole proprietors with no public office, with no employees, living alone, with effective Windows operating system security measures in place don't have outside threats to their Lacerte access.  Such people have a risk of about .00001%.

[George4Tacks]

SURE!

SAY MORE!

[IRonMaN]

You had trust in Intuit?😬

[IntuitGabi]

@Strongsilence-CPA  Hi! We have our eyes on the situation and will update the thread. This is frustrating, I understand. We'll let you know when it's resolved.  

Accepted Solutions and "marking as" Accepted Solution will be prioritized in search results. We try to make sure everything posted in the news and updates board has it so it can reach everyone that's looking for it. Make sure you and your team subscribe to the board if you want alerts for when we post. 

[IntuitGabi]

Update: Please wait and try again around 2 central. 

[Strongsilence-CPA]

I don't have access.

[EBloomer1]

How much longer should we wait before we switch software? Can't 2FA just be turned off for now?

[EBloomer1 · Accepted solution]

You need a "pin to top" feature instead of misusing the "solved" feature.

[IntuitGabi]

@Strongsilence-CPA that's not good. Please take a screenshot if you can. 

Edit: Anyone else unable to see this link? Like this comment or post a screenshot. Thanks! 

[kimseewald]

Our office has been unable to use Lacerte all day. I contacted Customer Support and was told they would "send an email" when the issue is resolved. I am sending my employees home early today. Even though it's past most tax filing deadlines, we still have returns to complete for clients who did not get their data in prior to the deadline and for non-profit returns. I cannot believe that we are paying SO MUCH for this software and now have no access and not even a kind word from Customer Service. I think the attitude of Intuit is what has me most frustrated. I would expect at least a "we are sorry", and that is not at all what was conveyed to me. 

[IRonMaN]

How can something that seems so basic get so screwed up?  Not exactly Intuit’s finest hour ☹️

[George4Tacks]

The standard method to fix something that is broken is to break something else. 

[GoldenRedd]

Finally good

[TaxGuyBill]

It happened this time, it will likely happen again.

It will be interesting to see how many ticked off customers there are if it happens on a weekend or holiday when Support is closed.