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List index out of bounds after installing 2019 update

dsk
Level 2

Updated Lacerte 2019 on 2/3/20.  When opening the program, I get the error "List Index Out of Bounds'. 

I am also getting'1(1)' is not a valid integer value in settings>client invoice in 2020.

I have been on the phone with support multiple times since then and have tried everything on their list of possible solutions.  I have been told that my Case number has been escalated to the highest level and someone will call me.  

I have been using Lacerte for 20 years and have never had an experience like this!  

Does anyone know how to reach high level support?    

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3 Replies 3
George4Tacks
Level 15
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dsk
Level 2

Thank you George4Tacks.  I have been searching this forum and found these threads and have tried them all.  I also found one regarding xfinity internet service causing problems so I am going to call them.  I have been using them all along with no issues though.

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George4Tacks
Level 15

I have never had a problem with xfinity in 20 years. I would lean more toward an antivirus program or Microsoft. 

Best of luck.


ex-AllStar
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