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Lacerte Updates should be transparent

Dear Lacerte

Please be transparent and describe what is updated.  Speaking for myself, and perhaps many others, it is quite unsettling to not know what is updated. Is it a fix, a change due to a new law, something minor, significant, planned long ago or new, etc?  So many questions unanswered - especially in March - leaves me in the dark and makes me feel less than confident in my returns.

You have a good product but it could be better.

In Gratitude

P.S. The support staff at the 800 number has been excellent this tax season.  Thank you.

 

Labels (1)
7 Replies 7
George4Tacks
Level 15

This is an excellent suggestion. Put up for vote at https://proconnect.intuit.com/community/lacerte-tax-idea-exchange/idb-p/604

I am glad you are having a good season.


ex-AllStar
sjrcpa
Level 15

Once upon a time Intuit did do this.


ex-AllStar
pamdory
Level 7

I remember those days.  

I still find myself searching through that page that comes up early season after an update, hoping it will say something about what has been changed.  Instead it's usually about "optimizing my experience".

I prefer optimizing experiences away from my office because I was able to get my work done, thank you.

pamdory
Level 7

I was thinking this also after updating Wednesday morning, as I was opening up all of my on-hold clients to see if their issue was resolved.  

Good suggestion.

0 Cheers
SabriCia
Level 3

I thought I was the only.  Thank you for expressing it in words.  It would a tremendous help to know what the updates are.

George4Tacks
Level 15
0 Cheers
George4Tacks
Level 15
Here is the proper link to vote for a Lacerte idea https://proconnect.intuit.com/community/lacerte-tax-idea-exchange/what-is-in-the-latest-update/idi-p...
Sorry - the previous was for ProSeries

ex-AllStar