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Is Anyone getting Rejected for Tx Franchise?

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Level 3

Reject: Invalid Security Information. Webfile number or last reported revenue is incorrect or blank. Contact Texas Comptroller @1-800-442-3453 for your WebFile number - Form Number: Header; Line Number: H

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Level 3

According to the rep. we need to copy and paste the number to Screen 54.431, scroll all the way down and enter webfile number. 


We did not remove the input fields in 2019 due to this being a mid-year change. This also allows you to quickly copy and paste the number from Screen 4.4 to screen 54.431 for the applicable TX filing.

The input in screen 4.4 will be removed for Lacerte 2020.

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Level 1

Yes - trying to talk to tech support - on hold for an undesignated length or a life time which ever comes first.

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Level 3

Did you get yours resolve? 

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Highlighted
Level 3

According to the rep. we need to copy and paste the number to Screen 54.431, scroll all the way down and enter webfile number. 


We did not remove the input fields in 2019 due to this being a mid-year change. This also allows you to quickly copy and paste the number from Screen 4.4 to screen 54.431 for the applicable TX filing.

The input in screen 4.4 will be removed for Lacerte 2020.

View solution in original post