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I have client letterhead in the header of a custom client letter. Appears on screen and pdf print review copy, not pdf print of the client copy. Why?

loricpa100
Level 4
bitmap of letterhead.  Fine on screen in forms view.  Fine with preparerer review pdf print.  Blank for pdf print of client copy.  Was working in Corporate the other day, seems to only be 1040, individual.  Any ideas/
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