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horrible customer service

Level 1

What's the average hourly wait to speak to someone at Lacerte - to buy an additional product no less?

Labels (1)
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12 Replies 12
Level 1

I suppose if everyone complains maybe they will listen - this is enough to drive me somewhere else

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Level 12

About the same wait as to speak to someone at IRS, about how much tax to pay.  

Level 15
Ask your question here before hitting the endless queue.

ex-AllStar
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Level 1

Nope, I want to start a revolution against Intuit - get more **bleep** people to answer the phones.

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Level 15
The scanner user is different from the horrible service person. We still don't know the problem that the horrible service person was hoping to solve.

ex-AllStar
Level 15
Level 15

Battling windmills....have at it  LOL


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
Level 1

I have been waiting for an hour just to find out how to change my scanner settings.  I AM in the process of dumping this program soon.  Love the program for 25 years but BAD support - ever since Intuit took over. 

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Level 15
Level 15
How will the scanner be used with the tax program?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
Level 15

How is "changing my scanner settings the same as "buying a new product"?

And what am I missing about how Intuit knows anything about your scanner settings?  

Maybe I'm not using MY scanner to it's full capabilities ....

Former Chump..umm... AllStar.
"the game of life is hard to play"

If a post answers your question, click on *Accept as solution* for future searches
Level 15
Level 15
Does Lacete utilize the scanner? I know ProSeries doesn't know or care if I have a scanner attached.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
Level 15

After reading the activity in this post, I just have one question ------------------ Who's on first?

This week's special - free roadrunner dinner with every return (legal disclaimer - you catch it and we'll cook it)
Level 15

Who's on first?

Obviously, "I" don't know 🤐

Former Chump..umm... AllStar.
"the game of life is hard to play"

If a post answers your question, click on *Accept as solution* for future searches