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horrible customer service

Sacco
Level 1

What's the average hourly wait to speak to someone at Lacerte - to buy an additional product no less?

Labels (1)
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12 Replies 12
Sacco
Level 1

I suppose if everyone complains maybe they will listen - this is enough to drive me somewhere else

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BobKamman
Level 15

About the same wait as to speak to someone at IRS, about how much tax to pay.  

George4Tacks
Level 15
Ask your question here before hitting the endless queue.

ex-AllStar
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Sacco
Level 1

Nope, I want to start a revolution against Intuit - get more **bleep** people to answer the phones.

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George4Tacks
Level 15
The scanner user is different from the horrible service person. We still don't know the problem that the horrible service person was hoping to solve.

ex-AllStar
Just-Lisa-Now-
Level 15
Level 15

Battling windmills....have at it  LOL


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
vlcpa001
Level 1

I have been waiting for an hour just to find out how to change my scanner settings.  I AM in the process of dumping this program soon.  Love the program for 25 years but BAD support - ever since Intuit took over. 

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Just-Lisa-Now-
Level 15
Level 15
How will the scanner be used with the tax program?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
abctax55
Level 15

How is "changing my scanner settings the same as "buying a new product"?

And what am I missing about how Intuit knows anything about your scanner settings?  

Maybe I'm not using MY scanner to it's full capabilities ....

(I wanna be a member of the pot stirring club too)
Just-Lisa-Now-
Level 15
Level 15
Does Lacete utilize the scanner? I know ProSeries doesn't know or care if I have a scanner attached.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
IRonMaN
Level 15

After reading the activity in this post, I just have one question ------------------ Who's on first?


ACME trench digging shovels on sale this month
abctax55
Level 15

Who's on first?

Obviously, "I" don't know 🤐

(I wanna be a member of the pot stirring club too)