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client recall function in Lacerte Tax

Highlighted
Level 1

I see discussions about client recall function not working in Lacerte Tax, then I see that it was solved.  But when I click on "go to solution" nothing happens.  What is the solution to fixing this problem?

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Highlighted
Level 1

Thank you. We actually had an update after I was already in Lacerte this morning and apparently that fixed it! We stay on top of our updates and from the posts, I was expecting it to already be fixed.  All is good now!

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Level 15

It appears that link the broken link you found, the recall function may have been broken again. Use Ctrl + L to open a fix it ticket with Lacerte and ask them directly. Post a solution if you find one.

@IntuitAustin may be able to dig out more information. 

 


ex-AllStar
0 Cheers
Highlighted
Level 1

Thank you. We actually had an update after I was already in Lacerte this morning and apparently that fixed it! We stay on top of our updates and from the posts, I was expecting it to already be fixed.  All is good now!

View solution in original post

Highlighted
Level 15
You can mark your own answer as a solution! That may help others. Thanks for responding.

ex-AllStar