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Cannot Print 2020 Organizer or Modify Letter Settings

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Level 1

Like a few others of you, our firm is unable to print the 2020 Organizer from Lacerte. Our custom client letter and engagement letter return the error message "The selected client [CLIENTNUMBER] does not have any data to print." This error is patently false, as the client information and various forms are full of data.

I called tech support regarding this matter and they said it is something that they are working on-- an issue that those with borders around their custom letters are having. However, when IT tried to walk me through the process of removing the border we were unable to do that as well, as the feature is grayed out. Does anyone else have this issue where they cannot modify their letter settings or had some luck getting around this bug?

Lacerte Troubleshoot.png

 

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Level 15

Like you say, Lacerte is aware of the problem. You should just sit back and enjoy the day. It will be in an update soon.

 


ex-AllStar

View solution in original post

1 Reply 1
Highlighted
Level 15

Like you say, Lacerte is aware of the problem. You should just sit back and enjoy the day. It will be in an update soon.

 


ex-AllStar

View solution in original post