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2020 software problems

Level 1

I can not access the 2020 software at all. Lacerte says the path is not valid. I have not changed anything.  Anyone else having this problem? 

0 Cheers
2 Comments 2
Level 1

We had this issue last week.  When we looked at the Lacerte/20tax/setup20 folder it was empty.  We went online to Lacerte and redownloaded the installation files and then we were able to open Lacerte.

Level 15

Try the new Lacerte Tool Hub https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-l... the websetup with FORCE in this tool fixes almost everything. 

Here's wishing you many Happy Returns