2020 2019 Lacerte fully updated error logging in.

[ITAdmin]

Users receiving "Unable to validate your online credentials" for Lacerte 2019 and 2020. App was updated prior to 12/31/23 and was working the other day. Anyone else having this issue?

[ITAdmin · Accepted solution]

Had to do the web setup for both years and now it seems to be working again. Strange since they had been updated. 

[LeslieC]

Having same issue.  Going to wait until tomorrow to see if things change.  otherwise, I will follow will reload program

[Intuit_Ruben]

@ITAdmin Hello! Please try the steps on this link and let me know if that helps. Thanks! 

https://accountants.intuit.com/community/lacerte-tax-news-updates/discussion/action-required-securit...