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  • Getting Started

    • Why should I register with the community?

      Registering lets you take full advantage of the community, enabling you to:
      • Post new messages and reply to other members' posts
      • Receive email when someone responds to a specific post or topic
      • Exchange private messages with other members
      • Personalize your community experience
      • Post comments on blogs that don't allow anonymous comments
      • Post ideas, vote on the ideas you like best, and post comments
      If you don't register, you can only browse, search for information, and read posts. You won't be able to give cheers, vote on ideas, interact with other community members, or set customization preferences.
    • How do I register?

      Registering takes only a minute; all you need is a login name, a password, and an email address.


      To register:

      1. Click Register at the top of any page.
      2. Enter a Login name. (Your login name appears whenever you post or send private messages.)

        Tip: Most people create anonymous names for the sake of privacy and to help them feel more comfortable participating. Be creative, have fun with it, but choose carefully: you can't change your login after you're registered.

      3. Enter a Password.

        Tip: Passwords are case-sensitive. Include upper and lower case letters and numbers to make your password more secure.

      4. Enter your password again.
      5. Enter a valid email address.

      6. You'll be asked to confirm your email before you sign in.
      7. Enter your email address again.
      8. If you're the only one who uses this computer, click Remember me on this computer to be automatically signed in when you come to the community.
      9. If you want, enter your first and last name.
      10. Select a time zone that matches your location.
      11. Click Register.
      12. Check you email for a confirmation e-mail and click the activation link.

        Note: You must have cookies enabled in your browser to register and to sign in the community.
    • How do I sign in?

      After you've registered and confirmed your registration, you can sign in and start participating.


      To sign in:

      1. Click Sign In at the top of any page.
      2. Enter your Login name and Password.

        Tip: If you're the only one who uses this computer, click Keep me signed in to sign in automatically next time you visit.

      3. Click Sign In.
    • What do I do if I forget my login or password?

      To get help with your password:
      1. Click Need help with your login name or password? at the bottom of the page.
      2. Enter the email address you used when you registered with the community.
      3. Click Reset Password.
      4. Check your email for your login name and a password reset link.
  • Community Basics

    • How do communities work?

      Communities provide a place for members or participants to search for information, read and post about topics of interest, and learn from each other. Depending on how the community is set up, you'll find:
      • boards where you can post questions and answers
      • blogs where you can read and comment on articles
      • idea exchanges where you can suggest ways to improve products and vote for ideas that other community members have posted
      • and more...

      Guests (unregistered visitors) can browse or search the community for information. Members (registered users) can post messages or comments, track discussions, and get email notifications on posting activity and other community actions.

    • What is my role and responsibility in the community?

      You are essential to the community, even if all you ever do is read messages or articles that someone else has posted. Communities offer all kinds of contributions: posting questions and sharing answers, leaving comments on blog articles or ideas, voting for ideas you like, or just searching for answers to your questions.

      We encourage you to visit often and participate. Ask your toughest questions. Chances are someone has a solution or can point you in the right direction. If you find a solution that works, let others know and pass on your own tips and insights. You might just have the answer someone else needs.

      Remember to thank community members who have helped you. Show your appreciation by giving cheers to helpful posts, accepting a solution that answers your question, or posting thank-you replies.

      We want the community to be appropriate, friendly, informative, and fun for everyone.

      Be sure to read the Community Terms of Service and the community's Rules and Guidelines so that you know what to expect and what is expected of you when you're here.

  • My Settings

    • How do I change the image (avatar) next to my name?

      Changing your avatar is an easy way to personalize your community identity. You can change your avatar as often as you like. Your current avatar appears at the top of the Avatar page.


      To change your avatar:

      1. Sign in to your community account.
      2. Go to My Settings > Avatars.
      3. Choose a new avatar in one of these ways:
        • Choose an avatar from the Community collection. (Choose an avatar collection and click the avatar your want.)
        • Use an image from your Image Gallery. (Click From Image Gallery and click the image you want.) You can only use this option if you have uploaded images that have been approved.
        • If you have been granted permission, use your Facebook profile photo as your avatar. (Click From Facebook and click Set Avatar.
        • If you have been granted permission, use an image from the web. (Click From the Web and enter the URL for the image. Then, click Set Avatar.
    • How do I create a signature for my posts?

      Your signature is text that appears at the bottom of your posts.


      To create your personal signature:

      1. Sign in to your community account.
      2. Go to My Settings > Personal Profile > Personal Information.
      3. Enter your signature text in the Signature box.
        Some communities let you use HTML in your signature. Check with a moderator if you have questions.
      4. Click Save.
    • How do I tell other community members about me?

      You can tell other community members as much or as little about yourself as you want. You can enter a short biography, your location, your interests, or anything else (within community guidelines, of course).

      To tell other community members about yourself:

      1. Sign in to your community account.
      2. Go to My Settings > Personal Profile > Personal Information.
      3. Enter information about yourself in the Biography field. You can also enter your name, location, company info, and any other information you want to share.
      4. Click Save.

      By default, all community users can see this information.

      To display your info only to people on your Friends List:

      1. Click Preferences > Privacy.
      2. Set show private information in profile to to friends only.
      3. Click Save.
    • What is a Profile Card and how do I create one?

      Your profile card displays information about yourself and your community achievements. You can include your avatar, cheers count, community rank, post count, and latest post. You can also create badges for Blogger and Wordpress.

      To create a profile card:

      1. Sign in to your community account.
      2. Go to My Settings > Personal > Profile Cards.
      3. Click Display your profile card on your posts.
      4. Choose one of the themes provided or, if you can upload images without moderator approval, click Browse to choose a background image.
      5. Click the items you want to display on your card.
        The Preview shows you what your card will look like.
      6. Click Save.

      To create a Blogger card:

      1. Sign in to your community account.
      2. Go to My Settings > Personal > Profile Cards > Blogger Profile Card.
      3. Choose one of the themes provided or, if you can upload images without moderator approval, click Browse to choose a background image.
      4. Click the items you want to display on your badge.
        The Preview shows you what your badge will look like.
      5. Click Upload to Blogger.
      6. Follow Blogger's instructions for incorporating the card.

      To create a Wordpress or web site card:

      1. Sign in to your community account.
      2. Go to My Settings > Personal > Profile Cards.
      3. Click Wordpress Profile Card or Website Profile Card.
      4. Choose one of the themes provided or, if you can upload images without moderator approval, click Browse to choose a background image.
      5. Click the items you want to display on your card.
        The Preview shows you what your card will look like.
      6. Copy the URL (for Wordpress) or code (for website) at the bottom of the page and paste it on your Wordpress or web site page.

    • What is my Friends List and how do I add people?

      Your Friends List is a way to create your own community within a community.

      Depending on your privacy settings, the people on your Friends List can see your biography, other personal information, or online status. If you send private messages, you can choose friends from a list instead of typing their user names.

      Note: Your Friends List is available only if your community supports private messages.

      To add people to your Friends List:

      1. Sign in to the community.
      2. Click the user name of a friend to see the friend's About user name page.
      3. Click Add user name to Friends.

      Note: You can remove a person from your Friend's List by clicking "Remove from Friends". Additionally, you can click "Ignore" to prevent specific users from contacting you.

    • How do I set my viewing preferences?

      You can customize the look and behavior of the community in many ways, including time zone and language preference, text size, menu behavior, message order, and privacy settings.


      To set your viewing preferences:

      1. Sign in to the community.
      2. Go to My Settings > Preferences.
      3. Click through the various preference tabs and make the changes you want.
      4. Click Save on each tab where you make changes.
  • Searching

  • Posting Messages

    • How do I post a message?

      To post a message:

      1. Go to the board where you want to post.
      2. Click the New Message link.
      3. In the Subject field, enter your message title.
        Tip: Make your subject clear and concise, as it's the only part of the message that shows up on the message-listing page.
      4. In the Body field, type your message. Be sure to include all necessary details, especially for technical topics.
      5. Format and spell check your message, as needed.
      6. Click Submit Post.
    • How do I reply to a message?

      Click Reply to respond to a particular post.

      The Reply Message screen is similar to the Post Message screen, with these differences:

      • When you reply to a post, the subject line is filled in automatically. You can change it if you want.
      • You can paste the message to which you are replying into the body of your reply by clicking Quote Message.

      Your reply is added to the existing thread. It won't create a new thread.

    • Can I create "canned" or "boilerplate" responses?

      Yes. You can use macros to create boilerplate text that you can paste into any message. You can create up to 9 macros.

      To set up a macro for boilerplate text:

      1. Sign in to the community.
      2. Go to My Settings > Macros.
      3. Enter a short but memorable name in the Macro Title field.
      4. In the Macro box, enter your boilerplate text. (You can use HTML tags if your community allows it.)
      5. Click Save.

      Tip: To add text at the bottom of your posts, you can include that text as part of your signature instead of using a macro.

      To add your boilerplate text to a post:

      1. Go to a post.
      2. In the comment area, place your cursor where you want to add the boilerplate text.
      3. Open the Macros menu and select the macro you want to add.
  • Q&A

    • What is a Q&A?

      A Q&A is similar to a forum, but focuses on specific questions and answers. Use Q&As to ask questions or find questions that community experts have already answered.

      If you're an expert in an area, or just want to share what you know about a topic, Q&As are a great way to answer someone else's question and track the questions that are still awaiting answers.

    • How do I ask a question?

      You ask your question in the Ask a Question component, which can be on any community page or even on another web site.

      To ask a question:

      1. Click in the Ask a Question box and start typing your question.
        As you type, the system suggests answered questions that contain the same subject matter.
      2. To view one of the suggested questions, click it. If none of the suggestions looks promising, click Continue.
      3. Edit the question subject as needed and ask your question.
        You can compose your question in rich text or in HTML and (if your community supports it) include links to other web sites, images, or videos.
      4. Add attachments, format the text in your question, and check your spelling, if needed.
      5. Click Post.

      After you post your question, category experts are notified. If they know the answer, they can jump right in and answer.

    • How do I answer a question?

      Answering a question is just like posting a reply or comment in the community. You might find a question to answer by browsing through a Q&A on a topic you're interested in, or you might click a link from a page where unanswered questions are listed.

      To answer a question:

      1. Click the question you want to answer.
      2. Click Answer.
      3. Type your answer.
        You can answer using rich text or HTML and (if your community supports it) can include links to other web sites, images, or videos
      4. Add attachments, format the text in your answer, and check your spelling, if needed.
      5. Click Post.

      To comment on a question or an answer:

      1. Go to the question or answer where you want to post a comment.
      2. Click Comments.
      3. Enter your comment and click Post Comment.

    • How do I accept the answer to a question?

      When community members answer one of your questions, you can choose the answer or answers you think are the most useful, helpful, or accurate and mark them as a solution. If you have two answers that give part of the solution, you can accept both.

      To accept an answer to a question:

      1. Go to the answer that you want to accept.
      2. Click Options > Accept as Solution.

    • How do I view my questions and answers?

      You can see some of your questions and answers on your profile page, or you can view all of your questions and answers.

      To view your questions and answers:

      1. Go to your profile page.
      2. Under the My Questions or My Answers, click View All.
      3. On the My Questions and Answers page, click tabs to see your questions and answers.
        Note: If you're a category expert, you'll see a Questions I Can Answer tab, which lists all the unanswered questions in your area of expertise.
      4. Click a question or answer to view it.
  • Bookmarks, Subscriptions, and RSS

    • How do I use bookmarks?

      Bookmarks enable you to list community content (boards, articles, ideas, topics, or individual posts) on a special page so you can easily find it again.

      To bookmark a piece of content:

      1. Go to the item you want to bookmark.
      2. To bookmark a location, choose (Location) Options > Bookmark.
        To bookmark a specific post, go to the post and choose (Post) Options > Bookmark.

      To view and manage your bookmarks:

      1. Go to My Settings > Subscriptions & Notifications.
      2. Click My Bookmarks.
        You can click a bookmark to go to the item.
      3. To delete a bookmark, click the check box for the bookmark and click Bookmark Options > Delete Selected Bookmarks.
    • How do I use subscriptions?

      Subscriptions let you get email updates whenever new content appears in an area of the community that you're interested in. You can subscribe to a board, a blog article, an idea exchange, or any other location in the community. You can also subscribe to a specific post.

      To subscribe a piece of content:

      1. Go to the item you want to subscribe to.
      2. To subscribe to a location, click (Location) Options > Subscribe.
        To subscribe to a specific post, go to the post and click (Post) Options > Subscribe

      To view and manage your subscriptions:

      1. Go to My Settings > Subscriptions & Notifications.
      2. Click My Subscriptions to see a list of the items you've subscribed to.
        You can click a subscription to go to the item.
      3. To delete a subscription, click the check box for the subscription and click Email Subscription Options > Delete Selected Subscriptions.
    • What is RSS and how do I use it?

      RSS stands for "Really Simple Syndication." It is a way for you to get the latest content from this community, along with many other sites that you visit, all in one place. With an RSS feed reader, you subscribe to web sites, and those sites feed you new content so you can stay up to date.

      To use RSS, you need a feed reader, such as Google Reader, MyYahoo, or the Live Bookmarks feature of Firefox. There are many free options. After you have your feed reader set up, you can find RSS feeds in the community by going to a board, blog, thread, or message and selecting Subscribe to RSS Feed from the options menu. There you will see a preview of the feed. Most RSS readers give you a button to click at this point. After you click it, the RSS feed appears in your reader as well as new content from that section of the community whenever it becomes available

  • Ideas

    • What's an idea exchange?

      An idea exchange is a collection of ideas posted by community members. Ideas can include anything from new product requests to suggestions about how to improve a product or service. Everyone in the community can see and vote on the ideas. Idea exchanges offer 3 types of ideas:

      • Hot ideas (popular right now)
      • Top ideas (received the most cheers)
      • New ideas (most recent)

      Adding an idea is just like posting a message on a board, and voting for ideas is like giving cheers. You can post comments on ideas the same way you do on blog articles. Your community might use labels to help organize related or similar ideas, and assign a status to each idea so you know which ideas might be considered or implemented

    • How do I post an idea in an idea exchange?

      Posting an idea is just like posting a message on a board.

      To post your idea:

      1. Go to the idea exchange where you want to post an idea.
        Tip: It's a good idea to search the idea exchange first to make sure that someone else hasn't already posted the same idea.
      2. Click New Idea.
      3. Type an Idea Subject and the body of your idea.
        You can use simple HTML, format the text, or add links or images. You can also preview your idea and check your spelling before you post the idea.
      4. To receive email when someone comments on your idea, click E-mail me.
      5. If labels are required, enter or choose one or more labels.
        The labels you can choose from are listed below the Label entry area. Click a label to choose it. Labels make it easy to find related or similar ideas.
      6. (Optional) Add one or more tags.
      7. Click Post.
    • How do I vote for an idea I like?

      You vote for an idea by giving it cheers. Just click the Cheers! button next to the idea. If you change your mind, you can revoke your cheers later.

    • How do I post a comment on an idea?

      To post your comment:

      1. Go to the idea exchange where you want to post an idea.
        Tip: Search the idea exchange first to make sure that someone else hasn't already posted the same idea.
      2. Click New idea.
      3. Enter your idea.
        You can use simple HTML, format the text, or add links or images.
      4. Preview and spell check your idea, if needed.
      5. To receive email when someone comments on your idea, click Email me.
      6. If labels are required, enter or choose one or more labels. The label options are listed below the Label entry area. Labels make it easy to find related or similar ideas.
      7. (Optional) Add one or more tags.
      8. Click Post.
    • Can I edit or delete my ideas comments?

      No, you can't. Be sure to check your spelling and preview your comment before you post it.

    • How do I share an idea with friends?

      To share ideas with friend, you can use any shared bookmarking, social network, or other tracking service, such as Del.icio.us, Digg, Reddit, Facebook, MySpace, Google, StumbleUpon, Technorati, or Twitter. However, you must have a valid account with the service.

      To share an idea:

      1. Go to the article you want to share.
      2. Click Bookmark.
      3. Click the service you want to use.
        The next steps depend on the service.

    • Can I subscribe to an idea?

      Yes. You can subscribe directly to an idea or an idea exchange, or you can subscribe to their RSS feeds. If you subscribe to an RSS feed, you can use an RSS reader to view new content that's added to the idea exchange. If you subscribe directly to an idea or idea exchange, you receive an email alert when new ideas or comments are posted.

      ToDo this
      Subscribe to an idea exchange Go to the idea exchange page and click Idea Exchange Options > Subscribe to this Idea Exchange.
      Subscribe to an idea Go to the idea and click Idea Options > Subscribe to this Idea.
      Subscribe to an RSS feed     Go to the idea exchange or idea and click Idea Exchange Options > Subscribe to this Idea Exchange's RSS Feed or Idea Options > Subscribe to this Idea's RSS Feed.
      Then, save the live bookmark or whatever you usually do to add an RSS feed.

    • What's a Permalink?

  • Images

    • What is an image gallery and how do I view it?

    • How do I upload an image to my image gallery?

      Starting from your image gallery, you choose the image and name it. There are size limitations, of course, and a community moderator must approve your image before it appears in your gallery or you can insert it in a post

      To upload an image to your image gallery:

      1. Go to your profile page.
      2. Click View Image Gallery.
      3. Click Browse and select an image file to be uploaded.
        A preview of the image.
      4. Type a title for the image.
      5. Click Hide in Gallery (Private) to make this image private.
        Private images never appear when other community members view your image gallery. They only appear if you insert the image in a post.
      6. Click Save to Gallery.
    • How do I use an uploaded image as my personal avatar?

      You can use any approved image you've uploaded as your personal avatar.

      To use an uploaded image as your personal avatar:

      1. Sign in to the community.
      2. Go to My Settings > Avatars.
      3. Click From the Community or From Uploaded Images.
      4. Click the image to use as your personal avatar.

    • How do I insert an image in a post?

      You can insert images from your computer (this uploads the image to your gallery), from your image gallery (if the image has been approved), or from another location on the web.

      To insert an image in a post:

      1. Start a new post.
      2. Click Photo in the editor’s toolbar.
      3. Choose one of the image source options and follow the on-screen instructions.
    • My friends can't see the images I've uploaded. Where are they?

      For your protection, your community requires a moderator to approve all uploaded images before they can be displayed. Although you can see your uploaded images that are awaiting approval or flagged for review, other community members who view your images can only see the ones that have been approved.

    • What is a private image?

      A private image is one that only you can see. Each time you upload an image, you can decide whether you want that image to appear in your image gallery. If you choose no, the image is private. Remember, a moderator must approve all uploaded images before your can use them in a post or display them in your gallery.

      To change the privacy setting for an image:

      1. In your gallery page, click the check box below the image you want to change.
      2. Click Image Options > Make All Checked Images Public or Private.
  • Accepted Solutions

    • What is an Accepted Solution?

      An Accepted Solutions is a way for you to choose the reply that best answers a question that you've posted. When you accept a solution, both the question and the solution get special icons and links that take you directly from the question to the answer.

      An Accepted Solutions icon also appears on boards and in search results so you can see which messages have solutions.

      You can mark a solution as accepted only for questions that you've posted (you started the thread). Community moderators can also mark one of the replies to a message as an accepted solution

    • How do I mark a message as a solution?

      To mark a message as a solution, click Accept as Solution on the reply.

      If you change your mind or if another reply provides an even better answer, you can revoke the first selection and accept the second reply.

      To revoke an accepted solution, click Options > Not the Solution.

      You can choose another solution or leave the question unsolved.

  • Cheers

    • What are Cheers?

      Cheers is a content rating system that lets you vote for the messages you think are the most useful or important.

      When you give cheers to a message, you are giving a thumbs-up for good content and a pat on the back to its author. Your cheers help to boost the value of certain messages and enhance the reputation of their authors.

      Giving cheers is as easy as a single click, but the impact of cheers ripples across the community.

    • How do I give Cheers?

      You can give Cheers to any posts in the community except your own.

      To give cheers to a message and its author, click cheers on the message.

      If you change your mind about the quality of the message, you can revoke your cheers.

      To revoke cheers you've given, click the Cheers button again.

    • How can I see who has given me cheers?

      To see who's given you cheers:

      1. Go to you profile page.
        Your Profile pages shows the names of community members who have given you cheers, the messages they cheersed, your top cheersed messages, and the cheers you've given.
      2. To see all of your recent cheers activity in an area, click view all.
      3. Click the tabs to see more info about your cheers activity.

    • How can I see which messages or authors have received the most Cheers?

      The Top Cheersed Authors are listed as the Popular Authors within the Community Homepage and show who has received the most cheers. Links from the front-page leaderboards take you to the full leaderboard pages.

      To view the full Top Cheersed Authors leaderboard, click the arrow next to the section.

    • Why can't I give Cheers to some messages?

      There are a few reasons why you might not be able to give Cheers to a post.

      • You've already given Cheers to this message (you can only give them once).
      • You wrote the message (you can't Cheers your own messages).
      • Your community manager wants you to give Cheers only to a message that starts a thread and not replies.
      • Your community manager has turned Cheers off for a message or a forum.
      • Your community manager has frozen Cheers for this message. You can still see how many Cheers the message has received, but you can't Cheers it anymore.
    • Where did the Cheers number go?

      Sometimes a message gets so many cheers that we run out of space to show the number. When that happens, you'll see a Hot Cheers symbol or icon instead of the cheers count on the cheers badge.

  • Labeling

    • What are labels?

      Labels are used within a community to help categorize articles in a variety of discussion styles; forums, blogs, Q&A, ideas. Labels enable you to categorize the content you write based on the themes or content in the article. For example, in a support Q&A for troubleshooting connectivity issues with your smart phone, you might apply labels like "iPhone", "Galaxy", "AT&T", or "Verizon".

      Unlike tags, labels are created by the Community Admin and typically controlled for consistency and need. Authors must choose/apply labels from a pre-defined list for the node in which the article appears. Tags are more freeform and can be created by authors.

    • How do I add a label to my post?

      To add a label:

      1. Navigate to the post you authored.
      2. Open the post to edit it.
      3. In the Labels field, start typing the label or choose one from the list. If you add multiple labels, you must separate them with commas.

    • Who can create labels?

      Typically, only administrators or permissioned members can create new labels or edit the label list. When the use of labels is enforced, members must apply a label when submitting posts. Labels can be optionally predefined, giving administrators complete control over exactly which labels are used in their community.

      Labels are applied at node (board) level, so different settings can be applied at different boards. One board might be mandatory with a predefined pool of labels, while another can be completely optional and enable users to create their own labels.

    • How do I subscribe to a label?

      When you subscribe to a label, you will be notified by email when a new post is created with the label.

      To subscribe to a label:

      1. From a particular post with a label, click on the label to filter by that label. (You can also do this from the labels component.)
      2. Click Subscribe.

      Note:Your community users can configure their own subscription settings under My Settings > Subscriptions and Notifications > My Subscriptions and My Settings > Subscriptions and Notifications > Notification Settings.

      One thing to note about labels is that they are applied at node level. Thus, predefined labels and subscriptions to labels exist only at the node at which they are applied. For example, if you subscribe to a label named 'contest' at board 1, it will not automatically subscribe you to an identically named label at board 2. You will have to subscribe twice, once at each board. This also applies if you add a labels component to your page to display the most popular labels, these are also designed to work at node level.

  • Private Messenger

    • What is the Private Messenger?

      Private Messenger enables you to send private notes to other community members. Private Messenger has two big advantages over email:

      • You don't have to know the other member's email address to send the note. (Also, you don't have to reveal yours.)
      • You can read and send private messages without leaving the community, making it easy to a quick conversation with another community member.

      To use the Private Messenger, you must be registered and signed in. You'll see a Private Message icon at the top of your page. If you have any new messages, you'll see the number of unread messages next to the envelope icon.

      Click the message count or envelope icon to go to your Private Messages Inbox.

    • How do I send a private message?

      To send a private message:

      1. Sign in to the community.
      2. Click the message count or envelope icon to go to your Private Messages Inbox.
      3. Click Compose New Message.
      4. Enter the recipient's name in the Send to area.

        Note: Depending on your role in the community, you might be able to send a message to a group of users based on their role or rank in the community. If so, you can choose a role or a rank.
      5. Enter the subject for the message in the Message Subject area.
      6. Type the reply in the Message Body editor.
      7. Click Send Message.
        You can look for the messages you've sent in the Sent tab.
    • How do I read a private message?

      To read a private message:

      1. Sign in to the community.
        If you have any new messages, you'll see the number of unread messages next to the envelope icon.
      2. Click the message count or envelope icon to go to your Private Messages Inbox.
      3. To read a message, click the message subject.
      4. To reply to a message, click Reply. Type the reply and click Send Message.
    • How do I reply to a private message?

      To reply to a private message:

      1. Sign in to the community.
      2. Click the message count or envelope icon to go to your Private Messages Inbox.
      3. To read a message, click the message subject.
      4. To reply to a message, click Reply.
        The recipient and subject are automatically entered for you, but you can edit them.
      5. Type the reply in the Message Body editor.
      6. Click Send Message.
    • How do I delete a private message?

      You can delete messages one at a time as you read them, or in bulk from your Inbox.

      To delete a private message:

      1. Sign in to the community.
      2. Click the message count or envelope icon to go to your Private Messages Inbox.
      3. To delete a single message, click the message to view it and then click Delete.
      4. To delete all messages, click the Options menu and click Delete All.
    • How do I see private messages I've sent to others?

      To see the private messages you've sent:

      1. Sign in to the community.
      2. Click the message count or envelope icon to go to your Private Messages Inbox.
      3. Click Sent Messages.
    • What is my Friends List and how do I add people?

      Your Friends List is a way to create your own community within a community.

      Depending on your privacy settings, the people on your Friends List can see your biography, other personal information, or online status. If you send private messages, you can choose friends from a list instead of typing their user names.

      Note: Your Friends List is available only if your community supports private messages.

      To add people to your Friends List:

      1. Sign in to the community.
      2. Click the user name of a friend to see the friend's About user name page.
      3. Click Add user name to Friends.

      Note: You can remove a person from your Friend's List by clicking "Remove from Friends". Additionally, you can click "Ignore" to prevent specific users from contacting you.

    • What is my Ignore Users List and how do I add users to it?

      Most users in an online community get along very well. Sometimes, however, you might encounter someone you consider a nuisance. If you are receiving messages that you'd prefer not to receive, you can add the sender to your Ignored Users list. The system blocks all messages from users on your Ignored Users list.

      To add someone to your Ignored Users list:

      1. Sign in to the community.
      2. Click the message count or envelope icon to go to your Private Messages Inbox.
      3. Click a message from the user you want to ignore and click Ignore user name.

      To remove someone from your Ignored Users list:

      1. Sign in to the community.
      2. Click Ignored Users to see the list.
      3. Click Remove from Ignored list to begin receiving messages from this user again.

      You can also search for community members and add them to your Ignored Users list.

      To search for a user.

      1. On any page, enter a user name in the Search box.
      2. Choose Users and click Search.
      3. In the Search Results, click the user's name.
      4. Click Ignore user name in the Contact area