My computer was running poorly so I went to reboot. It seems there was a Windows 10 update going on. It shut down, when it rebooted (took 45 minutes) and I got into a 2020 return, it appeared all firm/preparer info was wiped out. I entered it, then went to my 2019 program to grab my CAF #. It was wiped out there too!  I thought all was fine. I'm in IL. I tried to file an AZ return. The state won't file. Says my SSN/PTIN are missing (NOT) or my ERO # is missing (NOT). I went to do an IL. Same message. Then I tried IN, same thing.  What is wrong?

When will the program be fixed to allow you to choose tuition deduction manually.  It says to override the box but then it won't pass diagnostics to file the return.  Look at 2017. It works correctly in the 2017 program. Copy the code.