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Community Do's and Don'ts

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Community Manager
Community Manager

 

Thank you for being a member of our Tax Pro Community, where we empower Tax Professionals to share knowledge, seek assistance and power prosperity. 

As a community participant, we regard all members with respect for their abilities, qualities, and achievements to maintain a welcoming & inclusive environment. 

 

 

Please reference the information below for community guidelines and recommendations for productive use. 

 

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Do’s: 

 

Be yourself. Behind every username is an authentic, curious, honest, one-of-a-kind person -- someone a lot like you!

Tell your story. The more experiences we share, the more we can learn. Whether you’re posting about an entrepreneurial high (your first sale! A rave review!), struggling with business blues (your balance sheet has more red than black, your work-life balance is out of whack) or something in between, we want to know all about it.

Share what you know. Worried that you’re posting a dumb question? On this site, there’s no such thing. Every question, idea or comment you contribute is a valuable part of our shared learning experience and helps us build our collective knowledge base.

Communicate your concerns. If a discussion topic, comment or post upsets you in any way, please reach out to your Community hosts at once. We’re here to ensure your experience in the Community is positive and supportive.

Use Common Sense.  Visitors to the Community come from all walks of life, from tax experts software programmers and tenured business owners to people who are new to doing their taxes or are just starting their accounting journey. As a result, some postings could reflect considerable tax, accounting and/or technical experience and insight, while others might be unintentionally, or even intentionally, inaccurate. Use your judgment when taking action on or ignoring other user’s posts.

Remember, due to the anonymous nature of the Internet, other Community participants may not be who they say they are, and the links they post may not have been posted with the best intentions. Use good judgment before you click on any link or access any linked site.

Be Thoughtful About Your Post.  The Community benefits from posts that express relevant, well-reasoned, and thoughtful insights. Some ways to start a great thread include:

  • Share your insights. 
  • Respond to the specific issues raised in previous posts.
  • Provide additional details or facts to explain or illustrate your comments.

Be Respectful of Others. The Community is available for users that are seeking answers to their questions. Remember that everyone is entitled to their opinion, and at times, you may not agree. Show gratitude and appreciation for those helping and being helped.

Accept other points of view.  As we make our way down the path we’re guaranteed to encounter a difference of opinion, strategy or perspective somewhere along the way. We’re committed to maintaining a positive, respectful environment, whether we agree or disagree with someone else’s approach.

Report Anything Suspicious or Dangerous.  Help keep the Community honest, tolerant, and considerate. If you see anything suspicious or dangerous, click the "Report Inappropriate Content" button on the applicable post and confidentially tell us about any offending messages. 

 

Dont’s: 

 

Engage in unhealthy debate.  All posts need to be in the spirit of our safe, supportive, friendly community. We love and encourage healthy debate. We don't love (and won't tolerate) antagonistic critiques and personal attacks. If a post, comment, or response doesn't help move a conversation in a positive direction, it will be removed. Our site prohibits participants from threatening, abusing, or using any kind of insulting or demeaning language. We will not tolerate behavior toward, or communication with or about, another member that disrupts normal community participation in any way.

Promote your business (or your products or services). We hope you’ll include a link to your business website and social media pages on your profile page (you’ll find that link near the top of your personalized homepage). However, your Community profile is the only place for you to promote your business. Please don’t market your services or products (no matter how great they are!) in any public posts.

Post sensitive information like phone numbers or credit cards. Any information that you post on the Community is posted at your own risk and can be obtained and used by others. Do not reveal information that you do not want to make public, such as posting your Social Security Number or email address on the Community.

Promote illegal conduct.  Intuit and its related sites (including all Communities) prohibit the promotion of illegal conduct, activities, or fraudulent schemes on the site.

Post Anything Inappropriate.  You may not post anything that includes:

  • Profanity
  • Fraudulent, libelous, defamatory, obscene, pornographic, profane, threatening, abusive, hateful, offensive, or otherwise objectionable material of any kind
  • Anything illegal
  • Violations of copyright or other intellectual property rights.
  • Any information or software that contains a virus or other harmful or disruptive component

 

If you do see something that strikes you as not quite kosher, you can notify us by clicking on the 3 vertical dots next to the offending question or comment/answer.  Then select the option to "Report Inappropriate Content" and it will pop up a new window that lets you write in why you are calling our attention to a post.  

When you use this, all the moderators receive a Private Message notification and we can review the post and handle it appropriately.   

 

Spam.  You may not post anything involving spam, which includes:

  • Advertisements for other websites and services, or other commercial solicitation
  • Chain letters, pyramid schemes or securities offerings
  • "Bombing" the site or individual threads with repetitive, pointless or irrelevant postings
  • Anyone who posts spam that’s malicious in nature will be permanently banned from the Community site.

Attack Others.  You may not post anything that attacks another user, including:

  • "Flaming" other members or any entities in a manner that might incite or perpetuate a conflict or argument
  • Creating usernames to attack other participants' identities (i.e. choosing a name almost identical for purposes of impersonation, slamming on someone through your name choice) or impersonating other individuals or falsely representing your identity or qualifications
  • Posts made under secondary usernames or other aliases for the purpose of belittling others or the support of it.
  • Posts that breach any users' privacy, e.g. contain personal or sensitive information such as name, address, phone, email address, or other identifying information.

 

Thank you for your participation here. Cheers! 

-The Tax Pro Community Team