EVERY YEAR I GO THROUGH THIS and I can't get around it. I CANNOT TELL YOU HOW FRUSTRATED I AM WITH THIS SITE...................!~!~!!~~!!!!!!!
My CPA sends me a link to start my taxes here at Intuit. I have No Idea what tax software she is using.. I am supposed to LOGIN... and I CAN'T.
My problem is that I enter my email and that gets accepted then I have to use a password.. I have no Idea what it is... so my options are :
a) Get a code texted to phone*****31
b) Get a Call to phone ****31
c) Guess at the password again...
SO FYI *****31 is a land line so you can't text **bleep** there... or and by the by *****31 Was a landline that was disconnected 5 years ago.. so......
Having logged in here, the person has an Intuit account by having made this posting. Whether it is the same account used previously, or the same account associated with the same email address used by the tax preparer, would be a different issue to resolve.
I found a help article for logging in, by searching the web:
I need to contact a Human to get Intuit to change my phone number... But in these times everything is automated so I can't get a human. I am amazed I got this far. I have never used Turbo Tax or anything other than my CPA... and she sends me this Intuit Link that is supposed to make it all so easy....
".... we know gathering tax info can be a pain. To make things easier, we're using Intuit Link to build a custom checklist for you.
- We'll guide you through some questions, the documents needed, and let you know when you're done. - It's much more secure than sending by email so your personal information is safe! - Link can get digital documents from many banks faster and easier than by mail, or you can upload files from your computer. - Use your phone to snap photos of your documents much faster than using a scanner.
When I work with clients, I can do Screenshare which allows me to see their computer and even share mouse control, to resolve issues like this. I even use that tool with my mother, as she messes up her email functions quite often.
I ran that link and the tried to create a new acct. BUT... Intuit already Knows me and won't budge. so I tried to Recover account...and I am right back to Text me at (my landline) or all me at (my Landline) * my landline does not exist anymore.
THere is a 3rd option that says it takes longer.. I am going for that next
That 3rd option ust puts me to a CONTACT US Page... it is totally usless. Hence my User ID SUPER-FRUSTRATED4409... I had to use the word "SUPER" because I couldn't use the ... other word I wanted to use.....
Why would you need to do this? I have had this same account since about 2007. And they send the confirmation code to my email address that is part of my account.
And my username is Not an email address, as you see here.
How many accounts did you create and use over the years, and which is the accountant trying to have you set up new? That isn't the point. It is one account for all things Intuit.
We really are not the people to help you more. Sorry.
