This article will help you:
- If you forgot your My User ID And Password for My Account.
- You receive "The User ID and password you provided do not match our records. Please try again." error
- If you forgot your Login or Password for ProSeries
- If you forgot your Login or Password for Lacerte
If you have forgotten your User ID or Password to sign in to My Account, ProSeries or Lacerte, click the link below and then follow the steps to resolve the issue. An alternative is to click the I forgot my user ID or password link in the login window.
Follow these steps if you've Forgotten Your User ID/Password:
- Enter your email address or User ID
- Follow the steps provided to retrieve your User ID or to reset your Password.