ProConnect HelpIntuit HelpIntuit

How to contact Lacerte for help

SOLVEDby Intuit291Updated 6 hours ago
If you need...CallHours
Customer service and technical support1-800-933-9999See hours of operation below.
To purchase or renew your software1-800-933-9999See hours of operation below.

Regular hours of operation:

Regular hours of operation OpenClose
Monday through Friday6:00 AM5:00 PM
SaturdayClosedClosed
SundayClosedClosed

*All hours listed are in Pacific Time and all hours are subject to change without notice.

Holiday hours

HolidayOpenClose
Friday before Memorial Day
Friday, May 26, 2023
6:00 AM3:00 PM
Memorial Day
Monday, May 29, 2023
ClosedClosed
Friday before Juneteenth
Friday, June 16, 2023
6:00 AM3:00 PM
Juneteenth
Monday, June 19, 2023
ClosedClosed
Monday before Independence Day
Monday, July 3, 2023
6:00 AM3:00 PM
Independence Day
Tuesday, July 4, 2023
ClosedClosed

Digital Assistant

Don't want to wait on hold? Use Lacerte's Digital Assistant, located inside your Ask/Search panel.

Digital Assistant will help you you find answers to most of your questions and if what you are looking for is not found or not helpful, Digital Assistant will allow you to Ask the Community, or Contact Support by entering a callback number. 

You can use the Digital Assistant for help 24/7, and the callbacks are available within our normally staffed hours. 

Additional information:

Based on the wait times, you may be offered a callback request. This feature will allow you to hang up and continue working while we keep your place in line and call you back when it's time. By selecting this option, we will ask you to verify or enter a direct phone number to return your call.  If we miss you, we'll leave a voicemail with further instructions to reach us again.

We offer a wide variety of help and support options for you to choose from, including (24/7) self-service support. Answers to many common questions and issues may be found in the help features within our programs and on this website. For more information please visit the Lacerte Community and Support Page.

Additionally, you can sign in to your My Account page to check order status, download available products, update firm information, check E-file Acknowledgements, and much more.

Was this helpful?

You must sign in to vote, reply, or post
Lacerte TaxLacerte Tax Planner

Sign in for the best experience

Ask questions, get answers, and join our large community of Intuit Accountants users.