ProConnect HelpIntuit HelpIntuit

How to contact Lacerte for help

SOLVEDby Intuit299Updated 3 weeks ago

All support channels are operational.

If you need...CallHours
Customer service and technical support1-800-933-9999See hours of operation below.
To purchase or renew your software1-800-933-9999See hours of operation below.

Regular hours of operation:

Regular hours of operation OpenClose
Monday through Friday6:00 AM5:00 PM

*All hours listed are in Pacific Time and all hours are subject to change without notice.

Holiday hours

Veteran's Day (observed)
Friday, November 10, 2023
6:00 AM5:00 PM
Day before Thanksgiving
Wednesday, November, 22, 2023
6:00 AM3:00 PM
Thursday, November 23, 2023
Day after Thanksgiving
Friday, November 24, 2023
Day before Christmas Eve (observed)
Thursday, December 21, 2023
6:00 AM3:00 PM
Christmas Eve (observed)
Friday, December 22, 2023
Christmas Day
Monday, December 25, 2023
Friday before New Year's Eve
Friday, December 29, 2023
6:00 AM3:00 PM
New Year's Day
Monday, January 1, 2024
Friday before Martin Luther King Jr. Day
Friday, January 12, 2024
6:00 AM3:00 PM
Martin Luther King Jr. Day
Monday, January 15, 2024
President's Day
Monday, February 19, 2024
6:00 AM6:00 PM
Friday before Memorial Day
Friday, May 24, 2024
6:00 AM3:00 PM
Memorial Day
Monday, May 27, 2024
Day before Juneteenth
Tuesday, June 18, 2024
6:00 AM3:00 PM
Wednesday, June 19, 2024
Day before Independence Day
Wednesday, July 3, 2024
6:00 AM3:00 PM
Independence Day
Thursday, July 4, 2024

Digital Assistant

Don't want to wait on hold? Use Lacerte's Digital Assistant, located inside your Ask/Search panel.

Digital Assistant will help you you find answers to most of your questions and if what you are looking for is not found or not helpful, Digital Assistant will allow you to Ask the Community, or Contact Support by entering a callback number. 

You can use the Digital Assistant for help 24/7, and the callbacks are available within our normally staffed hours. 

Additional information:

Based on the wait times, you may be offered a callback request. This feature will allow you to hang up and continue working while we keep your place in line and call you back when it's time. By selecting this option, we will ask you to verify or enter a direct phone number to return your call.  If we miss you, we'll leave a voicemail with further instructions to reach us again.

We offer a wide variety of help and support options for you to choose from, including (24/7) self-service support. Answers to many common questions and issues may be found in the help features within our programs and on this website. For more information please visit the Lacerte Community and Support Page.

Additionally, you can sign in to your My Account page to check order status, download available products, update firm information, check E-file Acknowledgements, and much more.

Was this helpful?

You must sign in to vote, reply, or post
Lacerte TaxLacerte Tax Planner

Sign in for the best experience

Ask questions, get answers, and join our large community of Intuit Accountants users.

Dynamic AdsDynamic Ads