The Assistant can be accessed 24/7. Callbacks and Chat are available within our normal support hours. For more info, see here.
| If you need... | Call | Hours |
|---|---|---|
| Customer service and technical support |  | See hours of operation below. |
| To purchase ProConnect, click Buy now on our website or |  | Monday - Friday, 6:00 AM - 3:00 PM (PT) |
Tax season hours of operation
We offer extended hours for support at the busiest tax-filing times. Live chat support is also available during these hours.
| Applicable 3/16 - 4/1 | Open | Close |
|---|---|---|
| Monday through Friday | 6:00 AM | 6:00 PM |
| Saturday | 8:00 AM | 4:00 PM |
| Sunday | Closed | Closed |
*All hours listed are in Pacific Time and all hours are subject to change without notice.
| April deadline hours of operation | Open | Close |
|---|---|---|
| Monday, April 3rd | 6:00 AM | 7:00 PM |
| Tuesday, April 4th | 6:00 AM | 7:00 PM |
| Wednesday, April 5th | 6:00 AM | 7:00 PM |
| Thursday, April 6th | 6:00 AM | 7:00 PM |
| Friday, April 7th | 6:00 AM | 7:00 PM |
| Saturday, April 8th | 8:00 AM | 4:00 PM |
| Sunday, April 9th | Closed | Closed |
| Monday, April 10th | 6:00 AM | 7:00 PM |
| Tuesday, April 11th | 6:00 AM | 7:00 PM |
| Wednesday, April 12th | 6:00 AM | 7:00 PM |
| Thursday, April 13th | 6:00 AM | 7:00 PM |
| Friday, April 14th | 6:00 AM | 7:00 PM |
| Saturday, April 15th | 6:00 AM | 6:00 PM |
| Sunday, April 16th | 6:00 AM | 6:00 PM |
| Monday, April 17th | 6:00 AM | 7:00 PM |
| Tuesday, April 18th | 6:00 AM | 12:00 AM |
Holiday hours
| Holiday | Open | Close |
|---|---|---|
| Friday before Memorial Day Friday, May 26, 2023 | 6:00 AM | 3:00 PM |
| Memorial Day Monday, May 29, 2023 | Closed | Closed |
| Friday before Juneteenth Friday, June 16, 2023 | 6:00 AM | 3:00 PM |
| Juneteenth Monday, June 19, 2023 | Closed | Closed |
| Monday before Independence Day Monday, July 3, 2023 | 6:00 AM | 3:00 PM |
| Independence Day Tuesday, July 4, 2023 | Closed | Closed |
Digital Assistant is now available
Don't want to wait on hold? ProConnect has launched Digital Assistant when you select 
, then Assistant.
- The Assistant will help find answers to most common tax and product questions. The more frequently you interact with the Assistant, the faster it learns, and we can quickly improve the answers available to you.
- If the answer is not there, the Assistant will allow options of contacting ProConnect Tax Support right there in the same window! Select the Contact ProConnect Tax Support button to see Contact Expert Options.
- After selecting the Return Type, Contact Options with the Estimated Wait time for each option will appear.
- Callback – By entering a direct callback number, an Expert will call you around the estimated wait time. Callbacks are first in, first out.
- Chat – Connect to an Expert via Chat within the same Assistant Window.
The Assistant can be accessed 24/7. Callbacks and Chat are available within our normal support hours.
Additional information:
- For trending topics and content, see ProConnect top content and resources.
- If you need help, you can call or chat in with us directly, or take advantage of our self-help options with the Intuit Accountants Community.
- To renew your ProConnect Tax product, follow the steps in this article.
- ProSeries support, see: How to contact ProSeries for help
- Intuit Practice management powered by Karbon, see: How to contact Intuit Practice Management for help
- Closed on all holidays listed below.
Based on the wait times, you may be offered a callback request. This feature will allow you to hang up and continue working while we keep your place in line and call you back when it's time. By selecting this option, we will ask you to verify or enter a direct phone number to return your call. If we miss you, we'll leave a voicemail with further instructions to reach us again.
