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How to contact ProConnect for help

SOLVEDby Intuit1188Updated 1 week ago

The Assistant can be accessed 24/7. Callbacks and Chat are available within our normal support hours. For more info, see here.

If you need...CallHours
Customer service and technical supportPTG_PTO_phone-cs.pngSee hours of operation below.
To purchase ProConnect, click Buy now on our website or PTG_PTO_phone-sales.pngMonday - Friday, 6:00 AM - 3:00 PM (PT)

Tax season hours of operation

We offer extended hours for support at the busiest tax-filing times. Live chat support is also available during these hours.

Applicable 3/16 - 4/1OpenClose
Monday through Friday6:00 AM6:00 PM
Saturday8:00 AM4:00 PM

*All hours listed are in Pacific Time and all hours are subject to change without notice.

April deadline hours of operationOpenClose
Monday, April 3rd6:00 AM7:00 PM
Tuesday, April 4th6:00 AM7:00 PM
Wednesday, April 5th6:00 AM7:00 PM
Thursday, April 6th6:00 AM7:00 PM
Friday, April 7th6:00 AM7:00 PM
Saturday, April 8th8:00 AM4:00 PM
Sunday, April 9thClosedClosed
Monday, April 10th6:00 AM7:00 PM
Tuesday, April 11th6:00 AM7:00 PM
Wednesday, April 12th6:00 AM7:00 PM
Thursday, April 13th6:00 AM7:00 PM
Friday, April 14th6:00 AM7:00 PM
Saturday, April 15th6:00 AM6:00 PM
Sunday, April 16th6:00 AM6:00 PM
Monday, April 17th6:00 AM7:00 PM
Tuesday, April 18th6:00 AM12:00 AM

Holiday hours

Friday before Memorial Day
Friday, May 26, 2023
6:00 AM3:00 PM
Memorial Day
Monday, May 29, 2023
Friday before Juneteenth
Friday, June 16, 2023
6:00 AM3:00 PM
Monday, June 19, 2023
Monday before Independence Day
Monday, July 3, 2023
6:00 AM3:00 PM
Independence Day
Tuesday, July 4, 2023

Digital Assistant is now available

Don't want to wait on hold? ProConnect has launched Digital Assistant when you select PCG--UI_PTO_navbar-help.png, then Assistant.

  • The Assistant will help find answers to most common tax and product questions. The more frequently you interact with the Assistant, the faster it learns, and we can quickly improve the answers available to you.
  • If the answer is not there, the Assistant will allow options of contacting ProConnect Tax Support right there in the same window! Select the Contact ProConnect Tax Support button to see Contact Expert Options. 
  • After selecting the Return Type, Contact Options with the Estimated Wait time for each option will appear.
    • Callback – By entering a direct callback number, an Expert will call you around the estimated wait time. Callbacks are first in, first out.
    • Chat – Connect to an Expert via Chat within the same Assistant Window.

The Assistant can be accessed 24/7. Callbacks and Chat are available within our normal support hours.

Additional information:

Based on the wait times, you may be offered a callback request. This feature will allow you to hang up and continue working while we keep your place in line and call you back when it's time. By selecting this option, we will ask you to verify or enter a direct phone number to return your call. If we miss you, we'll leave a voicemail with further instructions to reach us again.

We offer a wide variety of help and support options for you to choose from, including (24/7) self-service support. Answers to many common questions and issues may be found in the help features within our programs and on this website. For more information, visit ProConnect Tax Community and Support Page.

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