All support channels are operational.
| If you need... | Call | Hours |
|---|---|---|
| Customer service and technical support |  | See hours of operation below. |
| To purchase ProConnect, click Buy now on our website or call |  | Monday - Friday, 6:00 am - 3:00 am (PT) |
The Assistant can be accessed 24/7. Callbacks and Chat are available within our normal support hours. For more info, see here.
Regular hours of operation:
| Regular hours of operation | Open | Close |
| Monday through Friday | 6:00 AM | 5:00 PM |
| Saturday | Closed | Closed |
| Sunday | Closed | Closed |
*All hours listed are in Pacific Time and all hours are subject to change without notice.
Holiday hours
| Holiday | Open | Close |
|---|---|---|
| Veteran's Day (observed) Friday, November 10, 2023 | 6:00 AM | 5:00 PM |
| Day before Thanksgiving Wednesday, November, 22, 2023 | 6:00 AM | 3:00 PM |
| Thanksgiving Thursday, November 23, 2023 | Closed | Closed |
| Day after Thanksgiving Friday, November 24, 2023 | Closed | Closed |
| Day before Christmas Eve (observed) Thursday, December 21, 2023 | 6:00 AM | 3:00 PM |
| Christmas Eve (observed) Friday, December 22, 2023 | Closed | Closed |
| Christmas Day Monday, December 25, 2023 | Closed | Closed |
| Friday before New Year's Eve Friday, December 29, 2023 | 6:00 AM | 3:00 PM |
| New Year's Day Monday, January 1, 2024 | Closed | Closed |
| Friday before Martin Luther King Jr. Day Friday, January 12, 2024 | 6:00 AM | 3:00 PM |
| Martin Luther King Jr. Day Monday, January 15, 2024 | Closed | Closed |
| President's Day Monday, February 19, 2024 | 6:00 AM | 6:00 PM |
| Friday before Memorial Day Friday, May 24, 2024 | 6:00 AM | 3:00 PM |
| Memorial Day Monday, May 27, 2024 | Closed | Closed |
| Day before Juneteenth Tuesday, June 18, 2024 | 6:00 AM | 3:00 PM |
| Juneteenth Wednesday, June 19, 2024 | Closed | Closed |
| Day before Independence Day Wednesday, July 3, 2024 | 6:00 AM | 3:00 PM |
| Independence Day Thursday, July 4, 2024 | Closed | Closed |
Digital Assistant is now available
Don't want to wait on hold? ProConnect has launched Digital Assistant when you select 
, then Assistant.
- The Assistant will help find answers to most common tax and product questions. The more frequently you interact with the Assistant, the faster it learns, and we can quickly improve the answers available to you.
- If the answer is not there, the Assistant will allow options of contacting ProConnect Tax Support right there in the same window! Select the Contact ProConnect Tax Support button to see Contact Expert Options.
- After selecting the Return Type, Contact Options with the Estimated Wait time for each option will appear.
- Callback – By entering a direct callback number, an Expert will call you around the estimated wait time. Callbacks are first in, first out.
- Chat – Connect to an Expert via Chat within the same Assistant Window.
The Assistant can be accessed 24/7. Callbacks and Chat are available within our normal support hours.
Additional information:
- If you need help, you can call or chat in with us directly, or take advantage of our self-help options with the Intuit Accountants Community.
- To renew your ProConnect Tax product, follow the steps in this article.
- ProSeries support, see: How to contact ProSeries for help
- Intuit Practice management powered by Karbon, see: How to contact Intuit Practice Management for help
Based on the wait times, you may be offered a callback request. This feature will allow you to hang up and continue working while we keep your place in line and call you back when it's time. By selecting this option, we will ask you to verify or enter a direct phone number to return your call. If we miss you, we'll leave a voicemail with further instructions to reach us again.
