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How to contact ProConnect for help

SOLVEDby IntuitProConnect Tax1163Updated 3 days ago
If you need...CallHours
Customer service and technical supportPTG_PTO_phone-cs.pngSee regular hours of operation below.
To purchase ProConnect, click Buy now on our website or PTG_PTO_phone-sales.pngMonday - Friday, 6:00 am - 3:00 pm (PT)

Regular hours of operation:

Regular hours of operation OpenClose
Monday through Friday6:00 AM5:00 PM
SaturdayClosedClosed
SundayClosedClosed

*All hours listed are in Pacific Time and all hours are subject to change without notice.

Digital Assistant is now available

Don't want to wait on hold? ProConnect has launched Digital Assistant when you select PTO_GUI_navbar-help.png Help, then Help Portal.

  • The Assistant will help find answers to most common tax and product questions. The more frequently you interact with the Assistant, the faster it learns, and we can quickly improve the answers available to you.
  • If the answer is not there, the Assistant will allow options of contacting ProConnect Tax Support right there in the same window! Select the Contact ProConnect Tax Support button to see Contact Expert Options. 
    DA_1.png
  • After selecting the Return Type, Contact Options with the Estimated Wait time for each option will appear.
    DA_2.png
    • Callback – By entering a direct callback number, an Expert will call you around the estimated wait time. Callbacks are first in, first out.
    • Chat – Connect to an Expert via Chat within the same Assistant Window.

The Assistant can be accessed 24/7. Callbacks and Chat are available within our normal support hours.

Additional information:

Based on the wait times, you may be offered a callback request. This feature will allow you to hang up and continue working while we keep your place in line and call you back when it's time. By selecting this option, we will ask you to verify or enter a direct phone number to return your call. If we miss you, we'll leave a voicemail with further instructions to reach us again.

HolidayOpenClose
Christmas Eve
Friday, December 23, 2022
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Christmas Day
Observed Monday, December 26, 2022
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New Years Day
Observed Monday, January 2, 2023
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Martin Luther King Jr Day
Monday, January 16, 2023
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We offer a wide variety of help and support options for you to choose from, including (24/7) self-service support. Answers to many common questions and issues may be found in the help features within our programs and on this website. For more information, visit ProConnect Tax Community and Support Page.

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