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How to contact ProConnect Tax for help

SOLVEDby Intuit1222Updated 3 weeks ago

All support channels are operational.

If you need...CallHours
Customer service and technical supportPTG_PTO_phone-cs.pngSee hours of operation below.
To purchase ProConnect, click Buy now on our website or callPTG_PTO_phone-sales.pngMonday - Friday, 6:00 am - 3:00 am (PT)

The Assistant can be accessed 24/7. Callbacks and Chat are available within our normal support hours. For more info, see here.

Regular hours of operation:

Regular hours of operation OpenClose
Monday through Friday6:00 AM5:00 PM

*All hours listed are in Pacific Time and all hours are subject to change without notice.

Holiday hours

Veteran's Day (observed)
Friday, November 10, 2023
6:00 AM5:00 PM
Day before Thanksgiving
Wednesday, November, 22, 2023
6:00 AM3:00 PM
Thursday, November 23, 2023
Day after Thanksgiving
Friday, November 24, 2023
Day before Christmas Eve (observed)
Thursday, December 21, 2023
6:00 AM3:00 PM
Christmas Eve (observed)
Friday, December 22, 2023
Christmas Day
Monday, December 25, 2023
Friday before New Year's Eve
Friday, December 29, 2023
6:00 AM3:00 PM
New Year's Day
Monday, January 1, 2024
Friday before Martin Luther King Jr. Day
Friday, January 12, 2024
6:00 AM3:00 PM
Martin Luther King Jr. Day
Monday, January 15, 2024
President's Day
Monday, February 19, 2024
6:00 AM6:00 PM
Friday before Memorial Day
Friday, May 24, 2024
6:00 AM3:00 PM
Memorial Day
Monday, May 27, 2024
Day before Juneteenth
Tuesday, June 18, 2024
6:00 AM3:00 PM
Wednesday, June 19, 2024
Day before Independence Day
Wednesday, July 3, 2024
6:00 AM3:00 PM
Independence Day
Thursday, July 4, 2024

Digital Assistant is now available

Don't want to wait on hold? ProConnect has launched Digital Assistant when you select PCG--UI_PTO_navbar-help.png, then Assistant.

  • The Assistant will help find answers to most common tax and product questions. The more frequently you interact with the Assistant, the faster it learns, and we can quickly improve the answers available to you.
  • If the answer is not there, the Assistant will allow options of contacting ProConnect Tax Support right there in the same window! Select the Contact ProConnect Tax Support button to see Contact Expert Options. 
  • After selecting the Return Type, Contact Options with the Estimated Wait time for each option will appear.
    • Callback – By entering a direct callback number, an Expert will call you around the estimated wait time. Callbacks are first in, first out.
    • Chat – Connect to an Expert via Chat within the same Assistant Window.

The Assistant can be accessed 24/7. Callbacks and Chat are available within our normal support hours.

Additional information:

Based on the wait times, you may be offered a callback request. This feature will allow you to hang up and continue working while we keep your place in line and call you back when it's time. By selecting this option, we will ask you to verify or enter a direct phone number to return your call. If we miss you, we'll leave a voicemail with further instructions to reach us again.

We offer a wide variety of help and support options for you to choose from, including (24/7) self-service support. Answers to many common questions and issues may be found in the help features within our programs and on this website. For more information, visit ProConnect Tax Community and Support Page.

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