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How to contact ProSeries for help

SOLVEDby Intuit849Updated 5 days ago
If you need....CallHours
Customer service and technical support for ProSeries, ProSeries Basic, and using Intuit Link1-800-434-6818See hours of operation below.
To purchase or renew your ProSeries product1-800-934-1040Monday - Friday, 6:00 AM — 3:00 PM (PT). 

Regular hours of operation:

Regular hours of operation OpenClose
Monday through Friday6:00 AM5:00 PM

*All hours listed are in Pacific Time and all hours are subject to change without notice.

We offer extended hours for support at the busiest tax-filing times.

October extension deadline hours of operation

October Extension Deadline Hours of OperationOpenClose
Monday, October 2, 20236:00 am6:00 pm
Tuesday, October 3, 20236:00 am6:00 pm
Wednesday, October 4, 20236:00 am6:00 pm
Thursday, October 5, 20236:00 am6:00 pm
Friday, October 6, 20236:00 am6:00 pm
Saturday, October 7, 2023ClosedClosed
Sunday, October 8, 2023ClosedClosed
Monday, October 9, 20236:00 am6:00 pm
Tuesday, October 10, 20236:00 am6:00 pm
Wednesday, October 11, 20236:00 am6:00 pm
Thursday, October 12, 20236:00 am6:00 pm
Friday, October 13, 20236:00 am6:00 pm
Saturday, October 14, 20238:00 am2:00 pm
Sunday, October 15, 20239:30 am2:00 pm
Monday, October 16, 20236:00 am6:00 pm

Holiday hours

Friday before Labor Day
Friday, September 1, 2023
6:00 AM3:00 PM
Labor Day
Monday, September 4, 2023
Columbus Day
Monday, October 9, 2023
6:00 AM6:00 PM
Veteran's Day (observed)
Friday, November 10, 2023
6:00 AM5:00 PM
Day before Thanksgiving
Wednesday, November, 22, 2023
6:00 AM3:00 PM
Thursday, November 23, 2023
Day after Thanksgiving
Friday, November 24, 2023
Day before Christmas Eve (observed)
Thursday, December 21, 2023
6:00 AM3:00 PM
Christmas Eve (observed)
Friday, December 22, 2023
Christmas Day
Monday, December 25, 2023
Friday before New Year's Eve
Friday, December 29, 2023
6:00 AM3:00 PM
New Year's Day
Monday, January 1, 2024
Friday before Martin Luther King Jr. Day
Friday, January 12, 2024
6:00 AM3:00 PM
Martin Luther King Jr. Day
Monday, January 15, 2024
President's Day
Monday, February 19, 2024
6:00 AM3:00 PM
Friday before Memorial Day
Friday, May 24, 2024
6:00 AM3:00 PM
Memorial Day
Monday, May 27, 2024
Day before Juneteenth
Tuesday, June 18, 2024
6:00 AM3:00 PM
Wednesday, June 19, 2024
Day before Independence Day
Wednesday, July 3, 2024
6:00 AM3:00 PM
Independence Day
Thursday, July 4, 2024

We offer a wide variety of help and support options for you to choose from, including (24/7) self-service support. Answers to many common questions and issues may be found in the help features within our programs and on this website. For more information please visit the ProSeries Community and Support Page.

Additionally, you can sign in to your My Account page to check order status, download available products, update firm information, check E-file Acknowledgements, and much more.

Digital Assistant

Don't want to wait on hold? Use ProSeries' Digital Assistant, located inside your Ask/Search panel.

Digital Assistant will help you you find answers to most of your questions and if what you are looking for is not found or not helpful, Digital Assistant will allow you to Ask the Community, or Contact Support by entering a callback number. 

You can use the Digital Assistant for help 24/7, and the callbacks are available within our normally staffed hours. 

Additional information:

  • If you need help, you can call us directly or take advantage of our self-help options with the Intuit Accountants Community.
  • Closed on all holidays listed below.

Based on the wait times, you may be offered a callback request. This feature will allow you to hang up and continue working while we keep your place in line and call you back when it's time. By selecting this option, we will ask you to verify or enter a direct phone number to return your call.  If we miss you, we'll leave a voicemail with further instructions to reach us again.

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