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How to contact ProSeries for help

SOLVEDby Intuit834Updated 1 week ago
If you need....CallHours
Customer service and technical support for ProSeries, ProSeries Basic, and using Intuit Link1-800-434-6818See hours of operation below.
To purchase or renew your ProSeries product1-800-934-1040Monday - Friday, 6:00 AM — 3:00 PM (PT). 

Tax season hours of operation

Applicable 3/16 - 4/1OpenClose
Monday through Friday6:00 AM6:00 PM
Saturday8:00 AM4:00 PM

*All hours listed are in Pacific Time and all hours are subject to change without notice.

April deadline hours of operationOpenClose
Monday, April 3rd6:00 AM7:00 PM
Tuesday, April 4th6:00 AM7:00 PM
Wednesday, April 5th6:00 AM7:00 PM
Thursday, April 6th6:00 AM7:00 PM
Friday, April 7th6:00 AM7:00 PM
Saturday, April 8th8:00 AM4:00 PM
Sunday, April 9th ClosedClosed
Monday, April 10th6:00 AM7:00 PM
Tuesday, April 11th6:00 AM7:00 PM
Wednesday, April 12th6:00 AM7:00 PM
Thursday, April 13th6:00 AM7:00 PM
Friday, April 14th6:00 AM7:00 PM
Saturday, April 15th6:00 AM6:00 PM
Sunday, April 16th6:00 AM6:00 PM
Monday, April 17th6:00 AM7:00 PM
Tuesday, April 18th6:00 AM12:00 AM

Holiday hours

Friday before Memorial Day
Friday, May 26, 2023
6:00 AM3:00 PM
Memorial Day
Monday, May 29, 2023
Friday before Juneteenth
Friday, June 16, 2023
6:00 AM3:00 PM
Monday, June 19, 2023
Monday before Independence Day
Monday, July 3, 2023
6:00 AM3:00 PM
Independence Day
Tuesday, July 4, 2023

We offer a wide variety of help and support options for you to choose from, including (24/7) self-service support. Answers to many common questions and issues may be found in the help features within our programs and on this website. For more information please visit the ProSeries Community and Support Page.

Additionally, you can sign in to your My Account page to check order status, download available products, update firm information, check E-file Acknowledgements, and much more.

Digital Assistant

Don't want to wait on hold? Use ProSeries' Digital Assistant, located inside your Ask/Search panel.

Digital Assistant will help you you find answers to most of your questions and if what you are looking for is not found or not helpful, Digital Assistant will allow you to Ask the Community, or Contact Support by entering a callback number. 

You can use the Digital Assistant for help 24/7, and the callbacks are available within our normally staffed hours. 

Additional information:

Based on the wait times, you may be offered a callback request. This feature will allow you to hang up and continue working while we keep your place in line and call you back when it's time. By selecting this option, we will ask you to verify or enter a direct phone number to return your call.  If we miss you, we'll leave a voicemail with further instructions to reach us again.

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