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How to resolve Lacerte opening error Access Violation WyyTAX.EXE

SOLVEDby IntuitLacerte Tax1Updated October 06, 2021

This article explains how to resolve the following network error when opening Lacerte:

2.4 access violation
2.5 access violation 00961d5b in w ??tax.exe  (?? stands for the tax year)
then
???? lacerte tax for windows has encountered a problem and needs to close
 

To resolve this error:

  1. Rename PROFXO and PROFLOG files from the OPTION?? Directory
  2. Clear out the urn folder in the OPTION?? folder for the system file path
  3. Attempt to launch the program again

If the issue persists, try renaming the .ini file Lacerte uses:

  1. Close Lacerte.
  2. On your keyboard, press the Windows key and R to open the Run prompt. Type %appdata% and click OK.
  3. Open the Lacerte folder.
  4. Find the file named w??tax.ini (where ?? is the two-digit tax year). The .ini extension may not be displayed.
  5. Right-click that file and select Rename. Add -old to the end of the file name and hit Enter.

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