ProConnect HelpIntuit HelpIntuit

Lacerte shows on taskbar but program window is not visible

SOLVED•by Intuit•7•Updated December 01, 2023

When opening Lacerte, the program appears on the taskbar but doesn't open on the desktop. This situation occurs most often when using multiple monitors.

Run the Reset Display tool from Lacerte Tool Hub

  1. Close Lacerte.
  2. Download the Lacerte Tool Hub Install file. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop).
  3. Open the file you downloaded (lacertetoolhub_setup.exe).
  4. Follow the on-screen steps to install and agree to the terms and conditions.
  5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.
    PCG_LAC_TH_Icon.png

If you can't find the icon, do a search in Windows for Lacerte Tool Hub and select the program.

Step 2: Using the tool in the Lacerte Tool Hub

  1. Open the Lacerte Tool Hub.
  2. Select Program from the left menu.
  3. Select Reset Display.
    PCG_LAC_TH_Reset.png
  4. Follow the on-screen instructions to run the Reset Display tool.

Was this helpful?

You must sign in to vote, reply, or post
Lacerte Tax

Sign in for the best experience

Ask questions, get answers, and join our large community of Intuit Accountants users.

More like this

Dynamic AdsDynamic Ads