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Solved! Go to Solution.
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Just click the "I forgot my user ID or password" at the log in screen. It will then lead you to resetting the password.
Here's wishing you many Happy Returns
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George, how do I recover a lost master password (Lacerte 2016)?
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Steps to resetting password sounds simple but it does not work.
John Moore
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Here's wishing you many Happy Returns
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tried that 3 hrs ago
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For those coming back to this thread, it is regarding the password to sign onto the program.
If you are searching for password protection of client files like Master Password try https://proconnect.intuit.com/community/lacerte-tax-discussions/discussion/how-to-reset-master-passw...
Client Password try https://proconnect.intuit.com/community/accounting/help/remove-a-forgotten-client-password-in-lacert...
Admin for users https://proconnect.intuit.com/community/manage-access/help/manage-users-for-lacerte/00/4897
Here's wishing you many Happy Returns
