sjrcpa
Level 15

https://www.irs.gov/newsroom/irs-creates-new-chief-taxpayer-experience-officer-position-ken-corbin-t... 

They are taking cues from the private sector.

Anyone believe this will change anything? I don't.


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TaxGuyBill
Level 15

Most likely it will have SOME effect.  Whether or not it is enough of an effect to actually notice improvements, probably not.

qbteachmt
Level 15

"With Ken serving in this role, TAS will have a dedicated resource on the IRS operations side whose job is to address taxpayer problems."

It means the ombudsman has a boss, now = another layer.

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IRonMaN
Level 15

I wonder who the Chief Bad Experience Officer is for Intuit these teams.  Or does Intuit have a team for that?


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BobKamman
Level 15

@sjrcpa "They are taking cues from the private sector."

I hear the guy they hired has years of experience in private practice, as a proctologist.  

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