Most likely it will have SOME effect.  Whether or not it is enough of an effect to actually notice improvements, probably not.

"With Ken serving in this role, TAS will have a dedicated resource on the IRS operations side whose job is to address taxpayer problems."

It means the ombudsman has a boss, now = another layer.

I wonder who the Chief Bad Experience Officer is for Intuit these teams.  Or does Intuit have a team for that?

@sjrcpa "They are taking cues from the private sector."

I hear the guy they hired has years of experience in private practice, as a proctologist.