• When Intuit sells a license to professionals to complete a return, they get $20 or so per return completed.
• When they sell to an end user, they get $50 or so.
• When they have their full service does it, I guess they can get $200 or so.

I am not a lawyer, but is this allowed? It seems to me it is a direct conflict of interest. Can we find another company that does this? The users can be better served if the company be split into three. 

Given what it is, I am not surprised where they will put their effort on. I only get "input support" as an end user, i.e. where to input things. When I have a little more complicated question, I will get:

(a) The software is written according to the law, so it must be correct.
(b) Ask your peers in the community board or the idea board as if it were a free software. They can only answer input questions.

Well, to support a professional, they should be equal or better than a professional, no? I am using proconnect, those of you use a high end product can have your professional questions answered? Thanks.