charley
Level 1
I have followed the step by step directions. What else could be causing the failure?
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George4Tacks
Level 15

Are you trying to convert a current year? I think the process only works on the prior year. 


Here's wishing you many Happy Returns
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charley
Level 1

No, 2019.

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George4Tacks
Level 15

Contact support https://proconnect.intuit.com/community/taxation/help/how-to-contact-proconnect-tax-online-for-help/...

OR it just might be easier to skip the conversion. 


Here's wishing you many Happy Returns
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