A2. If your EIP card is lost or destroyed, you may request a free replacement through MetaBank® Customer Service. To request a replacement call 800-240-8100 (select your language and then select option 2 from main menu) and enter the last six digits of the Social Security number of the person who is listed first on your tax return.

The Economic Impact Payment Card is sponsored by the Treasury Department’s Bureau of the Fiscal Service, managed by Money Network Financial, LLC and issued by Treasury’s financial agent, MetaBank®, N.A. The EIP Card will be sent in a in a plain white envelope which prominently displays the U.S. Treasury seal and “Economic Impact Payment Card” in the return address. The envelope will also have the following notation:  “Not a bill or an advertisement. Important information about your Economic Impact Payment.”  The Visa name is on the front of the Card and the name of the issuing bank, MetaBank®, N.A. on the back of the card. If you have an Economic Impact Payment Card, visit EIPcard.com for more information.