@Bob Martin 

Read Mark304's response, here: https://proconnect.intuit.com/community/proseries-tax/discussion/extension-for-1120s/00/157000

"I tried to go through your phone support to get an answer. It was a futile waste of time."

This is a Peer User Community; not customer support or tech support. Take a look at how you can tell Mark304 is an Employee username.