Thanks @Just-Lisa-Now- 

@Sean_M Glad to hear you like the feature.. sorry to hear it's having issues. 

The "WDIE" feature actually checks a file on the internet first. If it can't find it, you get that "not available" message. For 1040 TY20 Professional, it's:

http://prodldfp.proseries.com/pro/2020/content/wdie/dev/s2020us1040pro.xml

For basic it's

http://prodldfp.proseries.com/pro/2020/content/wdie/dev/s2020us1040pro_basic.xml

Can you try that url in a browser on your machine?  If you can't get it in the browser, then this is most likely a router/firewall deciding that it doesn't like the proseries.com domain. We've seen this several times this past few weeks with updates and downloads.. everything was fine, and then the router just up and decided to start blocking proseries.com.

If you can't get that file, even in a browser..

• Make sure nobody in your household is doing something important on the internet
• Turn your router and modem off, wait a minute, then turn them back on
• Try the url in a browser again. If it still doesn't work, check your firewall and anti-virus software.. see if any of them are blocking proseries.com

If you can get that file in a browser.. I'd be stumped. Maybe something in the log could give me a clue.. go to your installation directory and email 32bit/logs/proseries.txt to proseries_engineering@intuit.com.