SensibleandHourly
Level 7
‎12-15-2020 02:49 PM

Good afternoon, 

I still have two clients who have been waiting for months for a refund. The IRS refund tool says that they both are 'in process'. I know it has been a crazy year with 2020, but has there been any news from the IRS indicating that their customer service or advocate numbers might be staffed at a higher level anytime soon? It is just so frustrating that I haven't been able to help these clients. 

Thank you, and have a great day everyone.

0 Cheers
IRonMaN
Level 15
‎12-15-2020 02:52 PM

Based on some of the other posts here, a phone call to the IRS asking about the status of the refund will sometimes get the ball rolling again.  


Slava Ukraini!

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SensibleandHourly
Level 7
‎12-15-2020 02:54 PM

Thank you! Do you know what might be the best number to call? The ones I tried a month or so ago all seemed to be dead ends. I did try to find something in the old posts, but there are soooooo many. 😉 

itonewbie
Level 15
‎12-15-2020 03:34 PM

PPS.  Best time would probably be early morning or late in the day.  Days after weekends and holidays tend to be busy with long hold time.

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Just-Lisa-Now-
Level 15
Level 15
‎12-15-2020 03:47 PM

irsmemo.jpg


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