I have been a customer since 1991 and this is the first time I have been severely disappointed since customer service has been outsourced to another country. I requested to speak to a rep in the US and they told me there were none. The reps are totally worthless and I believe are reading off prepared answer sheets. I only needed to have 4 esignatures added to my account so I could process a few last minute clients. I paid for them via credit card and they would not do it because the charge was in the temporary authorization pending status. Can you believe it $11.96. Then I couldn't speak to a supervisor or manager and they would have to start an escalation case and it would take 24-48 hours for someone to get back to me. I am still waiting.